Kenneth Yee

Application Engineer (Java & Crystal Reports)

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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Timeline
About me
Head, Customer Strategy and Transformation at Hong Leong Assurance
Education
- South Island School
  1993 - 1997
  High School
  Activities and Societies: Member of basketball and golf teams (1995-1997); Captain of badminton team (1996-1997)
- Melbourne Business School
  2017 - 2017
  RHB Leadership Signature Programme Finance and Financial Management Services Certificate of Achievement
- Purdue University
  1997 - 2002
  Industrial Technology Science 2.85/4.0
  Activities and Societies: Treasurer - Purdue University residence halls (1999); Volunteer - Purdue University library (2000 - 2002)
- Victoria University
  2006 - 2008
  Master's degree Business Administration and Management, General Pass
  Activities and Societies: Social responsibility officer (2007) - VUMBA club
Experience
- UMW Toyota Motor Sdn Bhd
  Jul 2003 - Jun 2011
  Application Engineer (Java & Crystal Reports)
- GRC Partners Asia
  Jul 2011 - Sept 2014
  - Head of Service Delivery
    Jan 2013 - Sept 2014
  - Project Manager
    Jul 2011 - Dec 2012
- RHB Banking Group
  Oct 2014 - Aug 2023
  - Vice President, CX Culture, Group Customer Experience
    Mar 2019 - Aug 2023
  - Assistant Vice President, Group Customer Experience Channel Management
    Feb 2017 - Feb 2019
  - Assistant Vice President, Group Strategy and Transformation
    Oct 2014 - Jan 2017
- Hong Leong Assurance Berhad
  Aug 2023 - now
  Head of Customer Strategy and Transformation
  My primary responsibilities are to:- Create a customer-centric culture across all departments in Hong Leong Assurance by constantly driving awareness of every department's role in the CX chain- Create metrics, reports and dashboards to keep customer experience at top of mind of all staff- Form and lead the CX Council as governance over all customer experience related initiatives and metrics.- Promote synergy across silo departments by bringing them together and realigning them towards CX goals- Craft 1 to 3 year CX strategies that align with our branding and service goals- Create communication and engagement frameworks to create a change management foundation for employees, agents and customers alike- Lead CX related system enhancement initiatives and survey system implementation to provide the necessary tools for customer facing teams and channels to deliver improved service Show less
Licenses & Certifications
- Certificate of Achievement, RHB Leadership Signature Programme
  Melbourne Business School
  Jan 2018
- Prosci® Certified Change Practitioner
  Prosci
  Nov 2022
  View certificate
Volunteer Experience
- Volunteer
  Issued by Yayasan Generasi Gemilang (Generasi Gemilang Foundation) on Mar 2015
  Associated with Kenneth Yee
- Area Governor
  Issued by Toastmasters International on Jul 2010
  Associated with Kenneth Yee
- Audio Visual team
  Issued by Glad Tidings Assembly of God Petaling Jaya on Jul 2003
  Associated with Kenneth Yee