Experience

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  Gala retail services

  Dec 2006 - Feb 2014

  Supervisor

  • Manage retail staff, among which includes people working on the floor, and the cashiers• Make sure pricing is correct• Work on store displays• Identify market trends that appeal to customers• Ensure products are clean and ready to be displayed• Maintain inventory and ensure items are in stock• Ensure promotions are accurate and in tune with company’s standards• Utilize computers to record sales figures, for data analysis and forward• Maintain health and safety measures and store’s cleanliness• Organize and distribute staff schedules• Handle customer complaints, issues and questions Show less

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  Masspirg consumer action

  Jun 2010 - Jul 2010

  Canvasser

  • Report all findings back to Field Manager Canvasser daily, including performance meeting daily goals, average donations, and bringing new sustaining members into the organization• Take extra steps to further increase potential client base by educating those not currently ready to donate about the value of the organization and leaving supplied creative literature on how future support can be given• Learn the important information and history of the organizations supported to deliver messages persuasively through public canvassing and gain donations and support. Show less

• 

  Tom murphy menswear

  Mar 2011 - Feb 2012

  Social media and digital marketing intern

  • Revamped and implemented website enhancements.• Maintained regular website updates.• Engaged with customers on a daily basis.• Implemented Search Engine Optimization (SEO) strategies and link building.• Executed digital marketing campaigns.

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  Ptsb

  Feb 2014 - Jul 2017

  Support the business and Change Management Team in defining business requirements, analyse and document these for both the business and other key stakeholders within IT.Responsibilities:• Design solutions that best support proposed business requirements• Writing Functional Specifications for each project• Co-ordinate various group project activities• Project manage developments and support projects from requirements to implementation• Monitor and report on the progress of projects• Identify project assumptions, constraints and risks• Record, track and resolve project issues and report on projects on a regular basis and monitor projects through the development life-cycle• Assist in the production of business cases• Assist in the production of estimates• Working within teams to ensure quality assurance• Assist in the implementation of test strategies• Heavily involved in the payment processing (SEPA Payments) within the bank Show less • Complete knowledge of the Unisys Clearpath mainframe system,including design and implementation of critical workloads• Heavily involved in all SEPA processes running within the company• File transfer protocol(FTP) designer.• Manage the batch schedule through to completion• Ensure that all requests are processed in a timely manner without affecting online service• Manage the resolution and escalation of alerts from the monitoring tools. • Provide first level support if an issue arises during shift.• Produce client correspondence output across the group. • Maintain and supporting our change control procedures to ensure that quality changes are implemented with efficiency and ease. • Assist with cross-training of all staff in the Operations Centre.• Provide prompt and efficient problem analysis and solving across all platforms. • Liaise with the Service Desk during system problems.• Complete all checklists, communications and reports in a timely fashion. • Participate and support the Continuous Improvement initiatives in the IT dept. • Manage the ASSYS Q in a professional and timely manner • Provide general support for IT Development areas, including provision of support for projects and the implementation of new products Show less

  • IT Business Analyst

    Jan 2016 - Jul 2017

  • IT Operations Analyst

    Feb 2014 - Jan 2016
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  Cayenta

  Sept 2017 - Aug 2019

  Bi business analyst

  Business Analyst on the Business Intelligence team. Main duties include:• Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation• Collaborate to perform data and process analyses required• Define requirements and provide simplified explanations• Synthesize data and feedback from users, clients, and management• Review customer files to ensure integrity of data collection and utilization• Perform data profiling to identify and understand anomalies• Reviewing and analyzing data from multiple internal and external sources• Create or review technical design documentation to ensure the accurate development of reporting solutions.• Document specifications for business intelligence or information technology (IT) reports, interfaces, letters and other outputs• Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project.• Collaborate regularly with various internal teams and third parties• Regularly attend client sites and participate in workshops to gather requirements Show less

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  Mark anthony group

  Aug 2019 - now

  • Technical Product Owner (TPO), Supply Chain, LRB

    Aug 2024 - now

  • IT Business Analyst

    Aug 2019 - Aug 2024