Experience

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  Medica superspecialty hospital, kolkata

  May 2014 - Sept 2014

  Receptionist

  • Efficiently managed outpatient billing and lab reports distribution to patients and physicians.• Routinely answered phone calls and efficiently routed calls to specific departments.• Greeted patients and families and escorted them to specific departments.• Handled patient’s admissions and discharge requirements, and addressed all their concerns.• Also, collected patient feedback surveys and analyzed their survey responses to help improve patient care.

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  Nu hospitals

  Oct 2014 - Mar 2015

  Executive administrative assistant

  • Ensured overall smooth functioning of the hospital by coordinating and performing with hospital staff and served as a liaison with other departments, and operating units in the resolution of day-to-day administrative and operational problems.• Prepared and maintained required electronic and paper documentation and ensured proper Standard Operating Procedures were maintained.• Scheduled meetings and coordinated appointments with different internal departments. • Edited and updated internal policies, protocols, and agendas.• Liaison with the vendors, upper management, and hospital’s finance team to coordinate and facilitate meetings.• Helped with establishing and maintaining a healthy work environment. • Lead in arranging free health check-up camps to provide curative and preventive healthcare services.• Provided on-boarding training for new employees on communication, and job expectations. Show less

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  Narayana health

  May 2015 - Sept 2015

  Customer service representative

  • Answered and route calls to specific departments. • Answered emergency calls and informed ambulance with pertinent information such as informing the emergency department and physicians of incoming emergency patients.• Announced emergency codes though the internal announcement system.• Communicated with physicians and provided confidential and urgent information to assist in providing patient care. • Assisted callers in identifying needs and route their calls to the specific departments. • Helped both patients and physicians in scheduling appointments. Show less