Bita Khodakhast

Experience

• 

  Fast Telecommunication Co.

  Jul 2006 - Aug 2015

  management of Telephony services including Ericsson Class-V switches, IP Centrex platform, Voice gateways, call center applications, unified communication, and Telephony managed services. developing the International voice traffic unit and building relationship with Ministry of Communication and International voice carriers to establish the International voice carrying functionInterconnection with Tier-1 international Voice carriers such as TATA, AT&T, BT,etc.management of FT core optical networkenrollment in the design of DWDM network and migrating SDH network to the DWDM network Leading the installation and commissioning of Telepresence Public Room based on Cisco’s CTS 3010Project management of IP & Telephony projects including design, setup, installation, commissioning, roll out, and cutover of IP, Data, and Telephony Services for clients such Ministry of Health, Ministry of Higher education, Public Authority of Agriculture and Fishing, Ministry of Power and Electricity, etc.Responsible for the Design, installation, configuration, and A, O&M of international voice gateways, acting as a carrier for Ministry of Communication for international Voice traffic.Project Management for Design, Installation, and commissioning of Video Conferencing and Voice Steaming Solutions and ServicesWorking on IP Telephony projects, including project management of full telephony and IP network including Cisco manager, contact center, routers, switches and IP telephones for customers and the Centrex IP Telephony hosted serviceResponsible for Network Administration, ensuring optimal availability and reliability, network optimization, performance monitoring, quality assurance and risk managementResponsible for staff training, ensuring appropriate teaching content and methods according to the audience, endeavoring to inspire in order to achieve a competent and motivated workforce capable of achieving objectives Show less

  • Products and Planning Manager

    Jul 2012 - Aug 2015

  • Voice Services Manager

    Jul 2006 - Jul 2012
• 

  Xenon4pay

  Jan 2016 - now

  The house of “Bookeey” Online payment service provider. • A member of the startup committee of a FINTECH company specialized in online payment solutions & digital mobile wallet App and merchant App; contributing to setting clear goals and milestones, developing policies & procedures and tracking progresses • Compliance with Central Bank mandates assurance • Review of entire company policies and procedures• Managing FinTech infrastructure including and not limited to security, cloud services, connectivity, ISO 27001 and PCI certifications, etc.• Review and approval for fintech related services, business models & projections• Review and approval of AML & Anti-money laundry policies and procedure• Developing and implementing measures to achieve cost-effective improvements in operations processes, faster service delivery, increase customer satisfaction, and ensure compliance with policies & regulations • Manage Support Services (HR, IT and Finance) • Overlooking and approving new products and services in line with company strategies and long-term plans while comparing to local & global market and customer demands • Approving product and service definitions to ensure revenue and profit generations • Monitoring employee work activities and setting KPIs and evaluations criteria • Managing IT, Call center, service deployment, service delivery, and other operation functions • Develop and implement key IT policies, procedures and metrics including hardware and application SLAs, Capacity planning & budgeting • Responsible for infrastructure, software development and architecture; Acquire and maintain an understanding of IT infrastructure in Fintech environment, implemented Apple & Android technologies and related devices and applications, high level understanding of the java & .net APIs, DB architecture and principals of store procedures involved in the underlying solution design and development. Show less

  • Director Of Operations

    Jan 2016 - now

  • Director Of Operations

    Jan 2016 - now