Caroleen Towery

Experience

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  Rockwell Automation

  Jul 2000 - Oct 2001

  Technical Account Manager

  I developed deep customer relationships advising on large scale technical automation solutions, manufacturing equipment, and software. I was the Subject Matter Expert (SME) on systems integration of Programmable Logic Controllers (PLC), motors, drives, sensors, and other Allen-Bradley industrial control products in the manufacturing industry. I collaborated closely with distributors and channel sales partners to develop strategic long-term growth plans for sales of automation and industrial control products. Show less

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  Oct 2001 - Apr 2003

  NC and SC Real Estate Broker Realtor

  I brokered and negotiated residential and commercial real estate transactions with a diverse client base for my family real estate business.

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  Ellison Technologies

  Apr 2003 - Dec 2011

  I developed the company's first International Standards (ISO) 17025:2005 quality system from the ground up. I managed every American Association for Laboratory Accreditation (A2LA) audit and remediated deficiencies to ensure compliance. I conducted annual technical training of engineering staff to identify defects, prevent deficiencies, and mitigate risk. I created complex technical documentation for the Quality Manual and Standard Operating Procedures (SOP). I performed strong quality assurance, root cause analysis, testing, and compliance skills to interpret and adhere to ISO rules and regulations. Show less I was an applications engineer and Subject Matter Expert (SME) on Zeiss Coordinate Measuring Machines (CMM) hardware and Calypso programming software for industrial metrology. I developed and conducted customer-facing training collateral of complex Calypso programming software courses to a diverse cross-industry cross-functional customer base. I performed engineering technical software and hardware support both remotely and on-site across hundreds of manufacturing customers. I also developed in-house technical programs and trained engineering staff on improved workflow processes. Show less

  • Risk Compliance Manager

    Nov 2006 - Dec 2011

  • Senior Applications Engineer

    Apr 2003 - Nov 2006
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  Towzen Inc

  Jan 2012 - Jul 2016

  I was the lead product manager end-to-end of a web based application from ideation to delivery for a customer training registration portal using HTML, CSS, PHP, MySQL. I coordinated kick off meetings with Line of Business (LoB) stakeholders, senior management, and customer power users to design the Minimum Viable Product (MVP). I conducted user research to prioritize the product roadmap to deliver maximum value given budget and time constraints. I constantly assessed and mitigated risk of delivery deadlines and minimized scope creep. Show less

  • IT Business Analyst

    Feb 2014 - Jul 2016

  • Product Manager

    Jan 2012 - Feb 2014
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  ZEISS Industrial Metrology

  Jul 2016 - May 2017

  Technical Account Manager | Program Manager

  I managed strategic customer relationships and provided deep technical guidance on complex engineering projects. I collaborated closely with market channels to train product distributors and senior leadership on technical products, internal workflow processes, along with sales and marketing strategies.

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  Bank of America

  May 2017 - Dec 2017

  IT Business Analyst

  I performed complex business analysis through SQL queries and collaborated closely with Line of Business (LoB) internal customers to deliver software enhancements for legal e-Discovery applications. I partnered closely with third-party vendors on complex data integration with Data Transmission Service (DTS) protocols for Legal Intellectual Property (IP) and Patents applications. As a Certified Scrum Master (CSM), I filled in on daily stand-ups with cross-functional agile teams. Using Jira and Confluence, I defined and groomed user stories, partnered with Quality Assurance (QA) to identify and document software bugs, and ensured timely sprints and product releases in System Integration Testing (SIT), User Acceptance Testing (UAT), and production environments. Show less

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  Wells Fargo

  Dec 2017 - Oct 2018

  IT Business Analyst | Business Systems Consultant

  I provided technology solutions for complex Anti-Money Laundering (AML) systems. Working with internal customers from the Wholesale Banking line of business (LoB), I analyzed and documented business requirements. Following SDLC best practices and using agile scrum tools like Jira and Confluence, I collaborated with operations, software engineering, and QA teams to deliver high-value results. Additionally, I held the certification of Business Continuity Administrator (BCA) for six technology Business Continuity Plans (BCP) and oversaw planned Disaster Recovery (DR) exercises. Show less

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  Microsoft

  Oct 2018 - May 2023

  I empowered strategic Microsoft enterprise customers with deployment guidance to migrate to O365/M365 cloud products. I collaborated closely with deep technical engineering FastTrack Center resources, field sales and support account team, and Microsoft. I spearheaded the Mind the Gap technical training initiative for industry hires that was integrated into the FastTrack global readiness program. I served as a Culture Ambassador in the Microsoft Customer Service and Support (CSS) org driving diversity and inclusion (D&I) initiatives for the Charlotte site including volunteer events for Cabarrus County Science, Technology, Engineering, Arts, and Math (STEAM) school teachers and Carolina Women in Tech (CWIT) Show less

  • Senior Product Manager

    Jun 2021 - May 2023

  • Cloud Architect

    Jul 2020 - Jun 2021

  • Relationship Manager

    Oct 2018 - Jul 2020
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  Coach Caroleen

  Feb 2020 - now

  Career Coach

  I EMPOWER women in tech to reach their full career potential through personalized training and feedback. I offer training and workshops to individuals and organizations with tools to succeed in the job search.