Mohd Faraz Harmis

Experience

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  MultiTech Computers Pvt Ltd

  Jul 2003 - Mar 2005

  Customer Support Engineer

  As a Customer Support Engineer at Multi-Tech Computers, I was responsible for providing comprehensive technical support and ensuring optimal performance of IT systems for our clients. My key responsibilities included:Hardware and Software Installation: Assembled and configured personal computers, ensuring they met client specifications and performance standards. Installed, upgraded, and configured a wide range of hardware devices, including desktops, laptops, servers, printers, and network components (Compaq/HP).Network Design and Implementation: Designed and implemented LAN/WAN networks, including IP network design and evaluation. Resolved network connectivity issues and performed regular maintenance tasks to ensure network stability and reliability.Operating System Management: Installed and customized operating systems on PC workstations, tailored to the specific needs of clients. Provided support for vendor software installations and configurations.Client Support and Troubleshooting: Offered technical support to clients, addressing a variety of issues related to hardware, software, and network components. Diagnosed and resolved problems efficiently to minimize downtime and improve user satisfaction.Preventive Maintenance: Conducted regular preventive maintenance on computer systems and network infrastructure to ensure their longevity and optimal performance. Implemented best practices for system maintenance and upgrades.During my tenure at Multi-Tech Computers, I developed a strong foundation in IT support and network management. My hands-on experience with a diverse range of technologies and my commitment to delivering high-quality service helped me build a reputation for reliability and technical proficiency. Show less

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  Convergys Intelligent Contact

  Mar 2005 - May 2006

  Senior Support Engineer

  At Convergys India Pvt. Ltd., I served as a Senior Support Engineer, specializing in Active Directory and network infrastructure management. My key responsibilities included:Active Directory Management: Handled break-fix issues related to Active Directory, including inter-site and intra-site replication issues, and migration from Windows NT to Windows 2003 Active Directory. Implemented and troubleshooted Group Policies, and managed DNS, DHCP, and WINS configurations.Server and Network Administration: Installed, implemented, and troubleshooted DNS, DHCP, and WINS services. Worked on Terminal Server Licensing for Windows 2000/2003, ensuring efficient licensing management and compliance.Backup and Recovery: Utilized NTbackup utility for regular backups and performed authoritative restores as needed, ensuring data integrity and availability.Advanced Troubleshooting: Addressed and resolved escalated issues related to Active Directory, utilizing tools like GPMC, Netdiag, Dcdiag, MPSreports, and analyzing userenv debug logging and Netmon Trace.DFS Management: Troubleshooted issues in DFS environments on Windows 2003 and R2, ensuring reliable file system replication and access.FSMO Role Management: Managed the transfer and seizure of FSMO roles to maintain the integrity and functionality of Active Directory services.In this role, I demonstrated my ability to handle complex technical challenges and provided reliable support to ensure the smooth operation of our IT infrastructure. My proactive approach to problem-solving and commitment to excellence helped maintain high levels of system performance and user satisfaction Show less

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  DXC Technology

  Jun 2006 - Aug 2011

  Senior Engineer System Administrator

  As a Senior Engineer in System Administration at CSC India Pvt. Ltd., I played a pivotal role in managing and optimizing our IT infrastructure. My key responsibilities included:Active Directory Management: Led Active Directory (AD) migrations, including a major project migrating from Windows 2000 Domain to Windows 2003 forest functional level for Bassell client. Successfully executed AD migrations from NT to Windows 2003 for Marriott, providing exceptional support during major outages.Citrix and VMware Management: Established new Citrix farms using XenApp 4.5 and managed VMware Virtual Center (vCenter). Conducted P2V (Physical-to-Virtual) conversions and installed and configured VMware ESX servers, ensuring efficient and reliable virtualization environments.Antivirus and Security: Managed antivirus upgrade projects, including transitioning from CA eTrust to McAfee 8.5. Implemented security best practices and ensured compliance with organizational policies.Training and Development: Delivered comprehensive training sessions on Active Directory, Group Policy, and AD auditing. Conducted basic and advanced Active Directory trainings, fostering a knowledgeable and skilled IT team.Server and Network Management: Monitored production servers, performed server installations and upgrades, and deployed patches. Managed DNS, DFS, and other critical network services to ensure seamless operations. Show less

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  HCLTech

  Aug 2011 - Jan 2012

  Associate Consultant

  Active Directory Management: Troubleshot and resolved issues related to Active Directory, including GPO configurations, FSMO role transfers, server promotions and decommissions, replication issues, DNS health checks, and managing L1/L2 escalations.Server Monitoring and Maintenance: Monitored production servers located at data centers, ensuring their optimal performance and reliability. Installed and upgraded servers and deployed necessary patches to maintain security and functionality.DNS and DFS Management: Performed tasks related to DNS and DFS, ensuring smooth and efficient network operations.Project Involvement: Contributed to various projects, ensuring timely delivery and adherence to quality standards. Show less

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  Adobe Systems

  Jan 2012 - now

  Senior System Engineer - Hosting & Cloud Engineering Platform

  At Adobe Systems, I have been serving as a Senior Systems Engineer, where I have utilized my extensive experience to manage and optimize complex IT infrastructures. My key responsibilities includeConfiguration Management: Utilized Saltstack for efficient server management and deployment. Implemented Dell OpenManage Essentials (OME) for centralized management and monitoring of bare-metal servers.Server and Network Administration: Managed and troubleshooted server hardware issues, DNS, and print servers. Conducted quarterly firmware upgrades and security patches for both physical and virtual servers to ensure optimal performance and security posture.Infrastructure Monitoring: Spearheaded the implementation of IT infrastructure monitoring solutions using Zabbix and Prometheus for comprehensive system health monitoring. Developed Splunk dashboards to provide management with real-time insights into infrastructure status and performance.High Availability Solutions:Deployed and maintained Microsoft Windows clustering solutions, enhancing system reliability and scalability across enterprise environments.Successfully implemented and migrated Microsoft clusters using Raw Device Mappings (RDMs) in VMware environments.Installed and managed VERITAS Cluster 5.1 sp2 for high availability and fault tolerance.Virtualization and Cloud Management: Deployed virtual machines from templates in Infrastructure as a Service (IaaS) environments. Orchestrated the migration of Windows file servers to NAS storage, ensuring seamless data accessibility. Automated routine tasks using BMC BladeLogic, enhancing operational efficiency and reducing manual effort.Security and Compliance: Implemented security best practices and compliance policies within Azure environments, ensuring data protection and regulatory compliance. Resolved performance, connectivity, and other application-related issues across internal cloud and physical machine environments. Show less