Obyziotta Ejah

Experience

• 

  Michelin Tyre Services

  Dec 2018 - Jun 2020

  Technical Support Staff
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  Tek Experts

  Jul 2022 - now

  Customer technical Support Specialist

  *Provide Phone chats and email-based technical support to corporate/individual customer's while ensuring ticket resolution and customers satisfaction.*Handles Billing and refunds for Skype subscription and other related issues that have to do with accounts.*Resolved 15+ technical issues on average daily for Microsoft products to increase productivity target from 80% to 95%.*Provides technical Support to Microsoft Teams account users and assist with Sign in issues.*Resolve Billing issues for Microsoft products (Skype) and assist with various subscriptions and managing payment methods.*Act as the primary technical contact, deliver advanced technical trouble-shooting solutions for individual customers, including issues escalated to the highest level of management.*Collaborate on cross-team and cross product technical issues by working with colleagues from other team's as needed to resolve customer's problems.*Manage critical issues by setting customer expectations, devise and implement plans, and professionally communicate with all parties involved.*Carry out troubleshooting and provide professional advice on the best plans that suits customers wants and needs. Show less