Anna Logemann

Experience

• 

  Edgecombe Community College

  Aug 2012 - May 2021

  Adjunct Faculty

  • Created and delivered lesson plans for all class sessions as well as all online instruction for the hybrid and internet-based Communication and Business classes• Developed the new hybrid Public Speaking course at Edgecombe Community College • Guided students by providing information needed for developing and delivering effective speeches throughout the course• Prepares, administered, and graded all exams and assignments for the class and provide useful feedback for students• Established well organized timeline to ensure all tasks were completed in a timely manner so student needs were met and exceeded Show less

• 

  Pitt Community College

  Aug 2012 - May 2021

  Adjunct Faculty

  • Created and delivered lesson plans for all class sessions as well as all online instruction for the hybrid and internet-based Communication and Business classes• Developed the new hybrid Public Speaking course at Edgecombe Community College • Guided students by providing information needed for developing and delivering effective speeches throughout the course• Prepares, administered, and graded all exams and assignments for the class and provide useful feedback for students• Established well organized timeline to ensure all tasks were completed in a timely manner so student needs were met and exceeded Show less

• 

  East Carolina University

  Oct 2014 - Jul 2021

  Academic Advisor

  • Provided academic counseling to 400-450 students in the Industrial Distribution and Logistics and Information and Computer Technology programs, to ensure they stayed on track with their path to graduation utilizing their Degree Works plan as well as ensuring the best course options for them and their academic performance was where it needed to be for these rigorous programs• Led first-year student orientations for the Department of Technology Systems, which included assisting students in their selection of classes and exploring the five different majors in the department and other opportunities the College of Engineering and Technology offered• Met and correspond with prospective students who are transferring to ECU and/or contemplating changing their major to Information and Computer Technology and/or Industrial Distribution and Logistics• Assisted students with any questions or concerns they may have, including but not limited to: organizations on campus they can get involved in, academic services on campus, adjusting to college, major exploration• Served as Team Captain from 2015 to 2022 for the College of Engineering and Technology State Employees Combined Campaign• Supervised graduate assistant on various projects, including creating a plan to telework during the COVID19 pandemic, ensured tasks were completed in a timely manner, and student communication was handled within at 48-hour time frame• Chaired the Assistant Director search for the University Studies program and acted as main point of contact for all search committee members, candidates, and key players throughout the university.• Coordinated all front desk operations and student work schedule Show less

• 

  Kansas State University

  Sept 2021 - Oct 2022

  Academic Advisor

  • Provide academic counseling to 350-400 students, including but not limited to selection of major/area of study, course selection utilizing their long-range plans, and academic performance• Meet with and correspond with 50 students per semester who are newly admitted or transferring to Kansas State University as well as students interested in changing their major to the College of Business Administration (CBA)• Assist students with any questions or concerns they may have, including but not limited to organizations on campus they can get involved in, academic services on campus, adjusting to college, major exploration, career options, financial aid• Spring 2022 Academic Advisor Search Committee Member for the College of Business Administration • Assisted with transition plans for our office as well as taking on additional student loads and projects when staff transitioned to other roles Show less

• 

  Akademos, Inc.

  Oct 2022 - Jun 2023

  Client Success Manager

  •Responsible for overseeing the performance and retention of existing accounts valued at $2 million gross sales, as well as ensuring the successful launch of new accounts.•Drive high adoption rates at 90% or more from each account and drive high student utilization of the bookstore. •Primary contact and escalation point for a portfolio of institutions, assisting them with resolving issues that range from supply chain issues, adoption issues, addressing financial inquiries, billing, and invoicing issues, improving processes for each account, integration issues and troubleshooting all unique issues related to each account based on the population of students they serve.•Provide training to on average 50 faculty, staff, and administration at each institution.•Facilitate meetings with key campus personnel through the partnership to ensure success for each institution, analyze data and establish action plans to solve issues that may have arisen that will lead to success for the institution and company.•Knowledge of Inclusive Access programs providing detailed attention to each account consisting of tracking adoptions, working with publisher representatives, working with campus contacts to ensure administrative tasks of the program are correct (such as material delivery and billing dates, awareness to students on the program and ensure billing information is sent on daily transaction files in a timely manner).•Assist in growing Inclusive Access programs at all institutions, which led to an almost 200% growth of the program at one institution and launching the program at other institutions to solve key issues, such as student success and preparedness on the first day of class as well as reducing cost barriers for students. •Knowledge of all tools, such as Salesforce, Smartsheet, Sugar, Churn Zero and internal software tools, such as TextbookX, Manage, used by the company to assist with requests. •Assist others across various teams with tasks as needed. Show less

• 

  VitalSource

  Jun 2023 - now

  •Assist with onboarding of new institutions and assist institutions transitioning from Student Choice to Equitable Access models.•Cultivate and maintain relationships with key stakeholders at each institution.•Knowledge of all tools, such as Salesforce, Smartsheet, Sugar, Churn Zero and internal software tools. •Provide training to on average 50 faculty, staff, and administration at each institution.•Responsible for overseeing the performance and retention of existing accounts valued at $2 million gross sales.•Drive high adoption rates at 90% or more from each account and drive high student utilization of the bookstore. •Primary contact and escalation point for a portfolio of institutions assisting them with resolving issues that range from supply chain issues, adoption issues, addressing financial inquiries, billing, and invoicing issues, improving processes for each account, integration issues and troubleshooting all unique issues related to each account based on the population of students they serve.•Facilitate meetings with key campus personnel through the partnership to ensure success for each institution, analyze data and establish action plans to solve issues that may have arisen that will lead to success for the institution and company.•Adept knowledge of Inclusive Access programs providing detailed attention to each account consisting of tracking adoptions, working with publisher representatives, working with campus contacts to ensure administrative tasks of the program are correct (such as material delivery and billing dates, awareness to students on the program and ensure billing information is sent on daily transaction files in a timely manner).•Assist in growing Inclusive Access programs at all institutions, which led to an almost 200% growth of the program at one institution and launching the program at other institutions to solve key issues.•Assist others across various teams with tasks as needed. Show less •Responsible for overseeing the performance and retention of existing accounts valued at $2 million gross sales, as well as ensuring the successful launch of new accounts.•Drive high adoption rates at 90% or more from each account and drive high student utilization of the bookstore. •Primary contact and escalation point for a portfolio of institutions, assisting them with resolving issues that range from supply chain issues, adoption issues, addressing financial inquiries, billing, and invoicing issues, improving processes for each account, integration issues and troubleshooting all unique issues related to each account based on the population of students they serve.•Provide training to on average 50 faculty, staff, and administration at each institution.•Facilitate meetings with key campus personnel through the partnership to ensure success for each institution, analyze data and establish action plans to solve issues that may have arisen that will lead to success for the institution and company.•Knowledge of Inclusive Access programs providing detailed attention to each account consisting of tracking adoptions, working with publisher representatives, working with campus contacts to ensure administrative tasks of the program are correct (such as material delivery and billing dates, awareness to students on the program and ensure billing information is sent on daily transaction files in a timely manner).•Assist in growing Inclusive Access programs at all institutions, which led to an almost 200% growth of the program at one institution and launching the program at other institutions to solve key issues, such as student success and preparedness on the first day of class as well as reducing cost barriers for students. •Knowledge of all tools, such as Salesforce, Smartsheet, Sugar, Churn Zero and internal software tools, such as TextbookX, Manage, used by the company to assist with requests. •Assist others across various teams with tasks as needed. Show less

  • Senior Customer Success Manager

    Oct 2023 - now

  • Customer Success Manager

    Jun 2023 - Oct 2023