Ajay Khandavalli - CSPO®, LSSGB

Experience

• 

  Discoverly, Inc.

  May 2014 - May 2017

  Product manager | co-founder

  Discoverly is based on a statistical model that uses data to make program recommendations to students that they are most likely to succeed in. We had a pilot at Algonquin college.• Studied the problem extensively by looking into the 5-year plan put out by the college with my team. • Looked at existing solutions and identified draw backs and limitations. • Meet with Vice president of Academics to organize a data collection process college wide with my team. • Created marketing content based on analyzing the consistent challenges identified from the primary research conducted. • Attended conferences targeting universities and colleges to obtain more leads.• Used primary research to create brochures, promotional videos and content for all customer touchpoints.• Facilitated stand-ups every day to measure performance and remove impediments that the team is facing. • Created a Go-To- Market strategy. • Used primary and secondary research to create a Product Roadmap and Vision. • Worked with freelancers in a virtual team environment using Zoom and slack from diverse backgrounds across multiple time zones. Show less

• 

  CareHub

  Feb 2016 - Jan 2018

  Product manager | co-founder

  CareHub is a cloud-based solution that helps childcare facilities improve their productivity, securely store and retrieve their crucial customer data and provide parents a great experience. Responsibilities/Duties• Conducted secondary market research to understand the growth of the childcare industry and its Total Addressable Market.• Conducted competitive analysis to determine product positioning, pricing and market segmentation.• Facilitated customer interviews with a High-fidelity prototype to understand their functional and non-functional requirements by asking probing questions.• Used primary research to create brochures, promotional videos and content for all customer touchpoints. • Analyzed customer interviews to understand consistent challenges and wrote out User stories to hand over to developers.• Facilitated stand-ups every day to measure performance and remove impediments that the team is facing. • Created a Go-To- Market strategy to best determine how to achieve product success. • Used primary and secondary research to create a Product Roadmap and Vision• Worked with freelancers in a virtual team environment using Zoom and slack from diverse backgrounds across multiple time zones. Show less

• 

  YoppWorks

  Jun 2018 - Aug 2018

  Product Owner

  RobotHive is a fleet management platform that provides features and functionality for unmanned vehicle management, maintenance, and operational excellence. RobotHive will improve a company’s operational process and business performance through reduced cost including increased performance, better asset management, enhanced communication and more informed business decisions. Responsibilities/Duties• Facilitated requirements elicitation meetings to gather scope from stakeholders. • Conducted weekly sprint iterations carrying out all the SCRUM events with the engineering team and the Scrum master. • Created EPICS in pivotal tracker and broke them down into smaller stories that the team could commit. • Wrote detailed acceptance criteria so that developers are aligned on what is the definition of done that they must demonstrate during the sprint review meeting. • Used Balsamiq to create wireframes and low fidelity prototypes to collect feedback from stakeholders to further iterate on the design. Also used these designs to help engineering team clearly understand how the feature should function.• Created documentation to align business and development to make sure they can make more informed decisions by weighing the pro’s and cons of certain technology choices. • Used playing poker method to get developers to estimate stories by allocating points in the Fibonacci series. • Analyzed the Product Roadmap and continuously shared the vision and sprint goal with the Engineering team. • Used InVision studio to create high fidelity prototypes to test and iterate to improve user experience. • Conducted manual QA testing and wrote out the results and if there were any issues for every scenario. Show less

• 

  Staello

  Sept 2018 - Dec 2018

  Product Manager

  Staello is an cloud based tool that enables local businesses to build their online presence, increase customer reviews, and facilitate customer interaction leaving everyone satisfied with their encounter. Responsibilities/Duties• Use primary and secondary research to create a Product RoadMap, Vision and strategy • Conduct competitive analysis to determine product positioning, pricing and market segmentation.• Conduct weekly sprint iterations carrying out all the SCRUM events with the Dev team • Create EPICS in trello and break them down into smaller stories that the team could commit. • Write detailed acceptance criteria so that developers are aligned on what is the definition of done that they must demonstrate during the sprint review meeting. • Use Balsamiq to create wireframes and low fidelity prototypes to collect feedback from stakeholders to further iterate on the design. Also used these designs to help developers clearly understand how the feature should function.•Work with a diverse team across different time zones and geographic locations. Show less

• 

  Giatec | Smart Concrete Testing Technologies

  Jan 2019 - Oct 2019

  Sales Admin/ Salesforce administrator ( Contract)

  -I assisted with lead generation by researching press releases for construction projects thatwould be a good fit for Smart Rock sensors.- Generated Quotes for sensor deals using Salesforce for the sales team. Issued Invoicesonce an Opportunity stage was denoted as closed-won. Along with creating zero-dollarinvoices for repair and replacement cases.- Wrote a business case and worked on project to integrate a business card scanning appfrom the app exchange that would help reduce the cost and time from using a non-integratedsystem (badge scanner) to collect leads when attending tradeshows.- Created custom ticket object to track support requests and then used record types to furtherclassify the different types of requests that were crucial for the manager to better understandthe breakdown of where her agents time was being used.-Setup Giatec 360 Cloud accounts for new customers for support.-Created reports and set up dashboards for the sales team and management based on theirrequirements. Along with problem-solving when issues arose.-I worked on a data management project for sales during Q3. They needed to get all the ENR400 (Top 400 construction companies in North America) Account records in Salesforce tohave accurate info and associate the child accounts (branch offices) with the parent account(Headquarters). I logically broke the problem down, came up with the solution and then usedtrello to manage the work break down structure completing it in 4 weeks.- Used the data loader to assign and update opportunity, account and lead records. Also,move tasks based on the sales team and manager requests.- Improved the invoicing process by drawing the As-Is process flow using lucid chart. Analyzedthe process model for activities that can be automated. Then using the process builder andapproval process in Salesforce streamlined it to decrease processing time from 20 minsto 10 mins. Show less

• 

  Skillshare

  May 2020 - Dec 2020

  Course Developer
• 

  Capgemini

  Dec 2020 - now

  Cloud Project Manager

  project manager: Large German pharma and life sciences company October 2022- present Lead the transition of over 800+ servers for the APAC region from CMO to FMO tools.Sep 2021-Oct 2022 Managed transition of 600 +servers from incumbent to CapgeminiDeveloped the T(minus) plan with the wave lead to complete key pre-cutover activities while identifying and managing risks, assumptions and dependenciesConduct dry runs with incumbent vendor, internal and client teams for the work orders raised and coordinate activities during the outage and change windowCollaborated with cross-functional teams to deliver key outcomes to achieve organizational objectives. Conduct scope analysis calls with clients to understand critical dependencies of applications and their underlying supporting infrastructure as input to wave planning and AMDD approvals.Change & Cutover Manager: Large German pharma and life sciences company December 2020- Sep 2021Successfully delivered 400 plus firewall changes to enable transition of services from incumbent vendor to Capgemini Adhere to SI change process standards and ensure movement of changes through the change management life cycle stagesOvercame numerous obstacles related to Service Now technical issues, process definition, CMDB issues, internal/ client objections by working closely with internal and third-party teams Show less