Erin Townsend

Experience

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  Inland Revenue Department

  Mar 2005 - Mar 2006

  Customer Service Representative

  Provided customers with comprehensive General Tax and Family Assistance advice and assistance. During this time I also worked on Secondment as the Workforce Administration office by assisting with the management of the flow of calls to a team of approximately 40 call centre staff.

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  Bank of New Zealand

  Mar 2006 - Jan 2012

  Whilst studying at Massey University full time towards my Bachelor of Arts, majoring in Business Psychology, I worked on a casual basis as a Banking Advisor and a Customer Service Representative at various BNZ stores around Auckland, New Zealand. I was employed full time at the Link Drive and Devonport Stores of the Bank of New Zealand from 2006 - 2009. I began in 2006 as a Teller and promptly worked my way to being a trusted Banking Advisor who exceeded Sales Targets whilst building solid relationships with my customer base.

  • Casual Banking Advisor and Customer Service Representative

    Mar 2009 - Jan 2012

  • Banking Advisor

    Mar 2006 - Feb 2009
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  IAG

  Feb 2012 - Sept 2016

  Responsible for the accurate measurement and development of effective culture change strategies for 15,000 employees the IAG Group. This role was part of a Centre of Excellence team which supported group culture change in alignment with business strategies across Australia, Asia and New Zealand. Responsible for supporting to drive the growth of the CareerTrackers Indigenous Internship program across multiple states in Australia, with an increase in Internship numbers of 200%. I was also involved in designing and implementing a harmonised Talent Framework for 15,000 employees. Provided sound HR advice to Managers and Employees within IAGs Corporate Office and supported the team across a broad range of HR related projects and activities including reward and recognition, organisational change, and employment relations. Assisted with administration of HR systems and initiatives as well as supporting the team across a broad range of HR related activities such as targeted senior leadership development programs, organisational change, and remuneration, reward and recognition.

  • Culture & Capability Consultant

    Feb 2015 - Sept 2016

  • Culture & Capability Advisor

    Dec 2013 - Feb 2015

  • Human Resources Advisor

    Feb 2013 - Dec 2013

  • Human Resources Coordinator

    Feb 2012 - Feb 2013
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  Jawun

  May 2015 - Jun 2015

  Jawun Secondee for Regional Anangu Services Aboriginal Corporation (RASAC)

  Jawun is a not-for-profit organisation which brokered a six week secondment to work with Regional Anangu Services Aboriginal Corporation (RASAC). RASAC are the largest employer of Indigenous Anangu people on the APY lands of South Australia, and pride themselves on being a first employer of choice, providing real training and flexible and sustainable employment opportunities. I was responsible for developing and delivering onboarding presentations which effectively communicated HR Policies and Procedures in a simple, effective and engaging manner, that could be translated into the local Pitjantjatjara language. Show less

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  IAG

  Feb 2017 - Mar 2019

  Career Transition Consultant

  Provided a seamless, people orientated approach to maximize the transition of all employees going through change activity, supporting them to move into new career opportunities.Involved building and sourcing resources, facilitating workshops, coaching and advising employees of their options, as well as acting as an advocate for redeployment into the wider business.

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  New Zealand Trade and Enterprise

  Apr 2019 - May 2019

  Organisational Development Partner

  Reviewed approach to performance and development and recommend future framework and strategy improvements to lift the capability of NZTE’s people. Designed and set up organisational culture survey utilising CultureAmp system.

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  Heartland Bank LTD

  Jun 2020 - now

  Working across Heartland Group to lead, facilitate and champion organisational development, cultural engagement and development, learning and development, performance, talent management, leadership development and diversity and inclusion. Partnered with the Technology and Digital business areas to ensure delivery of their people strategy and people and culture activity. Led key work streams of learning & development, organisational development, health safety and well-being, performance review, systems optimisation, and succession planning. Supported, coached, guided and advised employees and people leaders on people related matters. Owned the Health, Safety & Wellbeing, Organisational Development and Learning initiatives. And partnered with the Diversity Consultant to deliver specific D&I programs of work.

  • Organizational Development Manager

    May 2022 - now

  • People & Culture Business Partner

    Nov 2020 - Jun 2022

  • People & Culture Consultant

    Jun 2020 - Nov 2020