Neethu Binu Mathew

Experience

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  Nanjgel Solutions

  Jan 2012 - Dec 2013

  Systems & Network Engineer

  • Installation and configuration of enterprise network/ security solutions• Troubleshooting and maintenance of network and server related issues• Integration of network solutions with customer enterprise• Conducting Online Demonstrations and Webinars of network/system security solutions for customers• Monitoring and diagnosis of problems remotely and on-site• Solution Proposal preparation based on customer requirements• Microsoft SQL server 2005/ 2008 installation, DB mirroring etc.• Installation, Configuration and Administration of Active Directory Services in Windows Server 2003, 2008, 2012• Handling System Administration tasks like User Account Management, Software Installation, and Backup, Upgrade etc.• Handling training & refresher sessions Show less

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  Heyce Security Systems

  Jan 2014 - Mar 2015

  IT Security Specialist

  • Lead role in Design, Implementation and Configuration of IT Security products for clients • Conducting POC (Proof of Concept) at corporate level for various technology platforms • Supporting the inbound pre-sales and outbound sales team in gathering preliminary information thereby proving a valuable resource in project scoping and developing techno-functional specifications for a prospective customer at hand • Interacting with various teams for information gathering and implementations • Responding in a timely manner to the service requests, alerts and priority incidents • Handling entire documentation scaling project’s inception till completion • Preparation of Proposals, response to RFPs and estimation of effort • Responsible for Vendor & Partner Management Show less

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  Omnix International

  Nov 2015 - Sept 2020

  IT Support Engineer

  Job responsibilities: Maintaining and supporting servers (physical & virtual – backup, print, mail, web,DNS, DHCP, SAP), SAN, email spam firewall, systems, user workstations, mobile devices, printers and peripherals; Installation, configuration and troubleshooting of OS / applications for user workstations and laptops, printers; Delivering remote IT support for regional and overseas offices; Service desk /Help Desk Support : rendering services for support calls and emails from users / customers, ensuring call logging and resolution are done as per SLA & Service desk policies and service management processes; Contract Management: maintaining and configuring SLAs, renewal of client AMCs in Service desk Plus software;2 | P a g e IT Procurement: managing internal purchasing requirements through liaison with vendors andProcurement department; Incident Management: effective logging and escalations during IT incidents, in line with SLA targets andsystem KPIs; Asset Management: tracking IT asset inventory, ensuring management of timely warranty and licenserenewals. Show less

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  Link Alliance

  Nov 2021 - now

  SIF Comms / Network Engineer