Esraa Hussien

Experience

• 

  Waseet El-fayoum Newspapers

  Mar 2012 - Jun 2012

  Sales And Marketing Representative

  Typed memos, correspondence, reports, and other documents. Improved communication efficiencies within company.Organized, arranged and coordinated meetings. Completed special projects and other duties as required.

• 

  MM Group For Industry and International Trade (MTI)

  Jun 2012 - Sept 2012

  Store Manager

  • Interacted with internal customers and external suppliers and vendors to ensure smooth operations of the entire store.• Ensured inventory accuracy at all time.• Reported general internal spend data to Regional Manager.• Provided communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.• Met sales goals by training, motivating, mentoring and providing feedback to store staff• Ensured high levels of customers satisfaction through excellent service• Maintained outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc. • Conducted personnel performance appraisals to assess training needs and build career paths.• Treated with all issues that arise from staff or customers (complaints, grievances etc).• Carried out store administration and ensured compliance with policies and procedures. عرض أقل

• 

  Royal Academy

  Feb 2013 - Mar 2014

  English Language Instructor

  • Taught adults and children whose first or main language is not English help students learn English grammar, pronunciation and conversational skills.• Prepared classroom and community activities in addition to arranging field trips, which allow students to learn English in real life contexts.• Followed up attendance and work of students.

• 

  Abu Dhabi Islamic Bank - Egypt

  Apr 2015 - Feb 2021

  Administrative Assistant

  • Analyze customer requirement and assist customer to appropriate department and ensure availability of all resources.• Coordinate efforts with other departments to ensure customer satisfaction.• Enter data into prospect tracking system and runs prospect reports for managers weekly.• Manage customers' complaints and escalate complaints to management when needed.• Update appointment calendars and schedule meetings/appointments for all Personal Bankers, Relation Ship Managers and Branch Manager.• Communicate with other staff members, management and executive leadership about ways to improve customer flow, efficiency, and experience at ADIB.• Collaborate with customers and assist in various questions to reduce number of counter visits and manage all communications with customers to ensure authenticity of all information.• Create and maintain updated documents and spreadsheets.• Perform inventory of office supplies and order what is needed.• Receive and sort daily mail/deliveries/couriers.• Operate office equipment, such as photocopier, printers. عرض أقل

• 

  UNHCR, the UN Refugee Agency

  Jan 2021 - now

  Registration Assistant