Frank Vitak

Experience

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  Bally Total Fitness

  Feb 2000 - Apr 2015

  -Manage the processing of refunds, misapplies, cancellations, and credit card disputes along with balancing club deposits-Continuously evaluate work levels to ensure proper staffing-Correspond with field management to resolve potential problematic situations-Troubleshoot policy changes and new program launches-Create invoices for our corporate and insurance based memberships-Provide accurate reporting to accounting. Developed and implemented a plan to transition operations from closing offices in California to Maryland -Coded prospect and retention emails using HTML using Dreamweaver and Photoshop -Scheduled email deployment -Maintained mailing list integrity Managed a team of supervisors and phone representatives who handled customer service, sales, and prospect management calls

  • Back Office Manager

    Jun 2012 - Apr 2015

  • Business Analyst

    Jan 2012 - Jun 2012

  • Direct Mail Assistant Manager

    Jan 2008 - Jan 2012

  • Call Center Manager

    Feb 2000 - Dec 2007
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  Workforce Concepts

  May 2015 - Nov 2015

  Consultant

  If your an employee who's employer does not offer any voluntary benefits, or you feel that what they offer is not being properly presented to the employees, let me know. I would love to help improve the benefits provided by your employer.If you are an employer who is looking to help your employees handle the rising deductibles, or to provide other helpful voluntary benefits, I would love to help you create and implement a plan.For a better understanding of what we do, visit http://www.workforceconcepts-us.com.Of course, I can also help you out with any individual life or health insurance needs. Show less

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  ClearOne Advantage

  Nov 2015 - Feb 2016

  Sales Account Executive
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  PayPal

  Feb 2016 - Mar 2017

  Customer Solutions Specialist
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  Motionsoft

  Mar 2017 - Mar 2020

  Customer Support Engineer

  Responding to calls, emails, and chat from clientsDevelop, design and document high quality onsite technical solutions and other project needs in various business streams for existing clients and new clients.Resolve client issues or escalate to the appropriate teamTesting pre-released versions of softwareReviewing and staying up to date on the latest versions functionalityUpdate support documentationIdentify ongoing technical/functional changes and enhancements that can be made to system and client applications.Partner with internal teams in development center to keep up to speed with new technologies and customer impacting changes.Assist team members when necessary Show less

• 

  Daxko

  Mar 2020 - Jan 2024

  • Product Manager

    Jan 2022 - Jan 2024

  • Strategic Relationship Manager

    Mar 2020 - Mar 2022
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  None

  Jan 2024 - Mar 2024

  Looking for my next opportunity
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  FEI Systems

  Mar 2024 - May 2024

  Business Analyst
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  CarEdge

  May 2024 - now

  Associate Product Manager