Chris Shoemaker

Experience

• 

  Southern Illinois Orthopedic Center

  Aug 2010 - Dec 2010

  Intern

  • Work collectively with the CEO and the HR director in developing a physician assistant program.• Reconcile payroll statements.• Physician scheduling and Explanation of Benefits.• Support the development of performance goals as it relates to creating career profiles.• Create and maintain job description folder and electronic files• File new hire and employee exit paperwork• Maintain and update HR information systems and reports

• 

  Hayneedle, Inc.

  Nov 2011 - Aug 2014

  • Operations Supervisor

    Aug 2013 - Aug 2014

  • Customer Care Sales/Service Lead

    Apr 2012 - Aug 2013

  • Seasonal Operations Supervisor

    Oct 2012 - Jan 2013

  • Customer Service Level II Optical Expert

    Feb 2012 - Apr 2012

  • Variety Expert

    Nov 2011 - Jan 2012
• 

  OEM Parts Corporation

  Sept 2014 - now

  General Manager Operations

  I provide effective management and create a positive, high performance shift environment for Sales agents. I'm creative and I thrive at thinking outside the box and putting forth new ideas to make our team more effective. I am responsible for ensuring organizational effectiveness by providing leadership and contributing to the development and implementation of organizational strategies, policies, and practices. Specifically:• Improve the operational systems, processes and policies in support of organizations mission--specifically, support better management reporting, information flow and management.•Play a significant role in long-term planning, including an initiative geared toward operational excellence.•Disbursement of checks for company expenses.•Oversee weekly, monthly, and quarterly assessments and forecasts of company's financial performance against budget, financial and operational goals. Oversee short and long-term financial and management reporting.•Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements.•Ensure that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties.•Develop, maintain, and monitor all billings and receipts for the recording of all revenue transactions.• Manage the team’s performance through initial/residual training, goal setting, and effective management to meet and exceed all expectations.• Measure and support continuous improvement with a focus on improving job efficiency.• Effectively influence employee development through training, coaching, and regular feedback.• Provide accurate and concise shift reports business owners.• Monitor telephone calls and evaluate them based on current quality assurance guidelines.• Provide input regarding merit or other performance reviews.• Participate in the recruitment and hiring process.• Demonstrate ability to build effective teams. Show less