Vanessia Johnson

Experience

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  State Employees Credit Union

  Jan 2006 - Jan 2010

  Teller, Teller Services Manager and FSO

  Provided superior member service while ensuring confidentialityGreeted/assisted members via phone or in-personAnswered and directed a multi-phone systemDispensed information regarding various types of accounts and other Credit Union servicesHandled the establishment of new memberships, opened all accounts and processed account transactionsDirected members on how to proceed with a loan requestScanned loans and created and sent vital informationUsed all Microsoft Office SoftwareTellerEnsured quality member serviceHandled all types of monetary transactions (using MARGO and 3270 systems)Managed/audited all daily ticket work for the entire branchDealt with the preservation and scanning of loans and other time sensitive documents (using applications such as KOFAX, VSOFT, ALSCOM, and IMAGE)Organized the loans by creating a new filing systemTeller Training CoordinatorHelped with the development and coordination of training and educational functions for SECU employeesShowed commitment to educational objectives of the organization and the needs employees needs to further their knowledge of the Credit UnionCoordinated and assisted in the development and distribution of training materialsPrepared training modules/exams and coordinated binder ordersMaintained accurate records for employees participating in the module program in a confidential manner Show less

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  Miracle Records LLC

  Jan 2010 - Jun 2014

  Artist Manager

  Miracle Records is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. We vow to give each new artist a professional social media experience.

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  Mediant Communications

  Feb 2010 - Feb 2011

  Operations Associate

  Demonstrated strong use of organizational, time management, and analytic skillsResponsible for four daily reports and investigates any issuesAccepted work orders from client and begins set up process on Mediant applicationsParticipated in conference calls and/or meetings to explain process to client and answer questions and/or concernsCreated timelines/checklists for each events and ensures timeline is being followedCoordinated problem resolutions and/or changes to original client requestEscalated any service problems to the Director of Broker ServicesShowed proficiency in Microsoft Excel, Word, Outlook and Powerpoint Show less

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  Wake County Revenue Department

  Mar 2011 - Jan 2013

  Revenue Agent

  Assisted customers, both on the phone and in person, in the research, creation, billing and collection of property tax accounts. Provided customer service to attorneys, tax and real estate professionals, mortgage companies and the general public related to all property and prepared food and beverage tax matters. Maintained tax accounts and negotiated, created and monitored payment plans for compliance. Posted payments, processed bankruptcy claims and researched and created legal actions including attachment and garnishment, personal property levy and real estate foreclosure in the process of collecting delinquent taxes. Show less

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  Hilton Worldwide

  Jul 2015 - Apr 2018

  Night Auditor

  Served as the primary point of contact for guests, as well as active Manager on Duty as assigned. Responsibilities included: remaining abreast of all services and hotel amenities and local area information. Completed all daily credit card transmittal's, direct bills and no-show billing. Preparedweekly, quarterly, and annual reports required by the property to analyze sales performance against financial metrics. Increased sales and maximize room occupancy by using strategic selling and negotiation techniques.Drove new and repeat business by delivering a stellar customer experience and attending to guests promptly during their stay.Forecast trends and other sales data by maintaining accurate account audits and developing reports for General Management. Show less

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  Rhyne Management

  Apr 2016 - Jan 2024

  Involved in many facets of the management and leasing of a large portfolio of residential and commercial properties.Greets office patronsEffectively navigates Appfolio systemFields telephone and email inquiriesCoordinates and facilitates property showings for property managersManages website listings Processes tenant rental payments and maintenance requests Completes general office tasks: tenant file upkeep, invoice processing, owner report consolidation and mail handling Show less

  • Licensed Residential Property Manager

    Feb 2023 - Jan 2024

  • Assistant Property Manager

    Aug 2021 - Jan 2024

  • Administrative & Leasing Assistant

    Apr 2016 - Jan 2024
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  Self-Help Credit Union

  Jan 2024 - now

  Assistant Commercial Manager