Sharon Mukoya

Experience

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  Ministry of Transport and Infrastructure

  May 2017 - Oct 2017

  ICT intern

  Responsibilities:• Software and Hardware maintenance.• System development and implementation.• Network setup and support and resource management. Help-desk management.• Mentoring of other new interns.• Troubleshooting and repair of printers and scanners.• Installation and configuration of network devices i.e., routers and switches. Installation of operating systems in servers, desktops, and laptops.• Internet, Microsoft Outlook configurations and troubleshooting.

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  Presidential Digital Talent Programme

  May 2019 - Jul 2019

  Information Technology Specialist

  Responsibilities:• Network troubleshooting• Hardware and software maintenance• Creation of e-citizens accounts• Giving users/ citizenships supports on e-citizens accounts

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  Bidco Africa

  Jul 2019 - now

  Troubleshooting M365 Related issues for Exchange Online, Share point OnlineMonitor performance and maintain systems according to requirementsEnsure security through access controls, backups and firewallsDeveloping manuals to train staff on new technologiesProviding Technical support to client and end usersSupporting the authorized end users to connect to virtual desktops, RemoteSoftware and hardware Support through the SSCHELPDESK SUPPORT SystemNetwork set-up and configuration. Configuration of new access points to the offices.Ensuring security on office computers and laptops by installing the managed antivirus, in this case MacAfee. (MacAfee entails the Sensor, Virus scan enterprise and DLP endpoint security) Sap Technical support of user creation, Role Creation, and allocation of Roles to Users, Profile Creation and User DeletionSAP configuration support such as system copy, system refresh, performing STMSDealing with Active Directory for User Account Creation, Edit and Deletion.SAP functional support. i.e., dealing with Material management (MM Module), finance (FI Module), sales and distribution (SD Module), HR module, production module and customer-relation management module. Process Automation with the use of Robotic Process Automation. (RPA, Automation Anywhere and Uipath)Deployment of SAP-HRM(Chat-bot) with the use of RPAAutomate Repetitive process in SAP such as Payment workflow in the Accounts department, Closing of the Purchasing Orders in the procurement department and Leave application by the Employees Show less

  • Information Technology Support Engineer

    Jul 2021 - now

  • Information Technology Associate

    Jul 2020 - Jun 2021

  • Graduate Trainee

    Jul 2019 - Jun 2020
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  GR-Technologies Group

  Jul 2022 - now

  SAP Consultant

  MM Support:Customization of Enterprise structure, purchasing process and Plant parameters mapping the business process in line with the SAP functionality and configuration of organizational structure (to-be) with Legacy system.Define Plant, Storage location and Purchase organization for Enterprise.Responsible for Creation of Master data Such as Material Master, Vendor Master.Customization of Vendor Screen Layout, Vendor Account Groups, and define no. range for vendor account groups.Customization of material groups, Material types, No range for material types.Customization of Purchasing Document types, Number Range of PO, PR, and screen layout.Customization of Release procedure for PO, PR with classification.Creation of Service master, Service Entry sheets, and Customizing of Release Procedures for Service Entry sheets.Maintained configuration on Batch Management for materials at Material Level, Plant level.Master data uploads and stock closing balances collection and uploaded into Production server through LTMC.Customizing of Inventory Management No. range for GR GI, as and Movement type.Responsible for various phases of Testing: Testing strategy, Test scripts, End user testing, Test plans and End user authorizations acceptance.SD Support:Provided support for Sales and Distribution (SD) module, including the configuration of Sales Order Processing, Delivery Scheduling, and Billing processes.Assisted in setting up customer master data, sales document types, and pricing procedures to streamline sales workflows.Supported integration between SD and MM modules, ensuring seamless order-to-cash and procure-to-pay processes.Helped configure availability check and credit management in the SD module, improving sales order fulfillment and risk management.Supported SD during user acceptance testing and provided training for sales-related functionalities. Show less