Chris Chiu

Experience

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  英業達

  Mar 2009 - Oct 2013

  Electrical Engineer

  ✔️ODM NPI laptop product development (Dell WYSE Acer…) ✔️Schematic design and Gerber out schedule.✔️Check PCB placement & layout with Layout team.✔️Co-work with support teams: Layout, Power, RF, EMI, QA.. ✔️Check all the material spec correct on BOM: main-source and 2nd source.✔️EE material budget control.✔️Finding solution from EA signal testing & reliability experiment.

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  Working Holiday Experience Australia

  Oct 2013 - Jan 2015

  Australia Working holiday

  ✔️Oversea work experience in an English-native country to internalize my English communication skills.

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  英冠达(福建)电子科技有限公司

  Mar 2015 - Jan 2016

  SW Driver Engineer

  ✔️ODM NPI AIO product development (Lenovo) ✔️Driver schedule making and optimization ✔️Overall project risk assessment and management of SW ✔️Communication and coordination between Sub-Function Teams: EE & BIOS ✔️Driver status tracking and reporting & controlling web release status ✔️Build image & preload test ✔️Release and control driver schedule from vendor ✔️In charge of device driver list integrity and accuracy of driver quality

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  和碩聯合

  Jan 2016 - May 2016

  Project Manager

  ✔️OEM NPI Tablet product joint development (Microsoft).✔️Material preparation and supply chain management.✔️Schedule risk assessment, risk management, and risk mitigation.✔️Coordinate between subsystem owners to ensure industrial standard compliance and proper design maturity for each development phase.✔️Negotiation between factory side with customer side, co-work with Factory PM.✔️Build matrix review (make sure any change should be right).✔️Work order making (booking SMT line).✔️Comprehensive knowing SMT and PD line process. Show less

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  緯創資通

  May 2016 - May 2017

  Software Program Manager

  ✔️ODM NPI Laptop product development. (Dell Intel platform) ✔️Driver schedule optimization with develop team.✔️Overall project risk assessment and management of SW.✔️Communication and coordination between Sub-Function Teams: VM & QT ✔️Driver status control & WU control. ✔️Tracking and control driver schedule with vendor.✔️In charge of driver list integrity and accuracy of driver quality. ✔️Issue debug in time & Issue status update & co-work with Dell SSE. ✔️SW skill: BSOD Dump, Event log, Windbg, ADK, WHQL, BTOA, Agile, Meeting, Customer Satisfaction. Show less

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  HP

  Jun 2017 - Jul 2022

  ✔️Technical Customer Experience & Quality with 3-level support from the regional service center.✔️Proactive Risk Response by big data analysis to identify the potential quality concerns by tools (ex: cube/power bi/tableau/pivot etc..) on-field quality index including call data, social media review, NPS, service event, and service part consumption to early detect product quality issues and release field resolution promptly.✔️Perform Root-cause Analysis, and develop recommendations for resolution by reviewing reports, test data, and process results for assigned components and subsystems to identify trends and issues.✔️Draws on the Service and Competitive analysis teams from the NPI phase to implement organizational strategies, processes, and initiatives. Including open box experience testing, detailed hardware teardowns, competitive benchmark testing, etc the customer experience testing.✔️Effectively Communicate Quality plans, proposals, and results, and negotiate options at management levels, internal, and outsourced manufacturing and development partners.✔️Act as a Team or Project leader providing direction to team activities and facilitating information validation and team decision-making process from quality. Show less ✔️System Integrate Combinability Testing with designs engineering solutions for phase gating issues.✔️Evaluate Systems, Equipment, and Devices based on established engineering principles and in accordance with provided specifications and requirements.✔️Create and execute validation plan with config matrix to cover each phase design change and focus on possible impacts to achieve functional and performance goals.✔️Collaborates and Communicates with management, internal, and outsourced testing and development partners regarding testing status, project progress, test results, and issue resolution.✔️Leads a Project team to develop and execute reliable, cost-effective, high-quality test solutions for moderately complex products.2017 - 2018 NPI Desktop Mini Elite AMD platform & NPI RPOS SFF product development.2018 - 2021 Sustain Desktop MT/SFF/RPOS Intel platform refresh cycle validation. Show less

  • Quality PM (3LS Engineer)

    Sept 2021 - Jul 2022

  • Technical PM (Validation Engineer)

    Jun 2017 - Sept 2021
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  Dell Technologies

  Aug 2022 - now

  Customer Experience Engineer

  ✔️Advanced Experience Planning & Technology Integration to address defects, observations, and insights.✔️Hands-on Audit to ODM NPI phase built from customer experience view to gain insights for quality enhancement.✔️Expanded Test Area to user stories beyond POR scope to elevate customer satisfaction levels (cNPS).✔️Quality Deliverables in audit current industry hot topics and relevance to ongoing NPI projects.✔️Developed an Innovative approach to harmonize the test strategy with critical customer experiences by intuitively integrating factors such as product usage, tasks, and ecosystem interoperability.✔️Evaluate how Platform/Peripheral/Software/Accessory combinations meet user expectations and address pain points by simulating real-world usage scenarios. Focus on system features, key software, user scenarios, and peripherals to identify issues that could impact customer satisfaction. Gather real-time user experience insights and ensure component compatibility across various environments and configurations.✔️Define persona definitions, workplace needs, target use cases, and user affinities/pain points to market products to the right audiences effectively. Ensure that DITL definitions (Day in the Life) are aligned with user expectations and use cases, supporting the broader marketing narrative. Experiential Validation is not a test phase or single activity, it is an approach that must be incorporated across all aspects of the product development lifecycle.✔️Institutionalize a user-centric mindset across all initiatives by expanding experiential-based quantitative testing, accelerating findings through automation and AI, making decisions using intelligent experiential analysis and key product indicators, influencing product design with testing results, and growing experiential knowledge through technology partnerships. Show less