Tammy Cooper

Experience

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  Fleet and Family Support Center

  Aug 2004 - Jun 2005

  Secretary (volunteer/work-study)

  Provided and coordinated administrative and back up support for various Program Managers while assigned to the Fleet and Family Support Center• Answered, screened and routed incoming phone calls for the Support Center while maintaining confidentiality of employee information.• Created, prepared, typed and distributed standard reports and documents using the computer system• Received recognitions for initiative and professionalism in taking over Transition Assistance scheduling for active duty service members and their families• Organized and maintained records and files for the Transition Assistance Management Program electronically.• Assisted in resolving complaints in absence of supervisor• Copied, collated, and sorted marketing materials and flyers for distributions to active duty members and civilians stationed at Naval Station Mayport.Ability to communicate orally and in writing with staff. Show less

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  Taylor, Bean & Whitaker

  Jun 2005 - Dec 2005

  Administrative Assistant

  Assisted branch manager and account executives in completing loan applications for borrowers using in house software• Answered and routed incoming calls using multiple phone lines; both local and long distance• Provided customer service to brokers and borrowers by directing them to the appropriate personnel• Ordered supplies, faxed, copied, and issued loan files to various departments• Maintained record of incoming mail and loan applications• Assisted customers in problem solving and finding solu Show less

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  Americable International Japan

  Apr 2006 - Dec 2008

  Office Manager

  Assisted Regional Manager in collecting past due internet/cable payments from bulk accounts• Managed customer 7 service representatives by training them on the proper techniques for handling various customer issues using computer systems.• Ensured all residential accounts were accurate and paid on time.• Applied late fees, scheduled disconnections, and sent out billing every month.• Created training program for over 50 employees and trained them when implementing new procedures. • Coordinated with managers from Sasebo, Atsugi, and Miami Florida on various projects orally and in writing• Performed Analysis and sent reports to Regional Manager on work done for the entire year.• Handled confidential documents, social security cards, military I.D.’s, vehicle registrations, and insurance documents to process entry passes to the Naval Station• Coordinated with other departments, commands, and management to resolve problems and expedite collecting payments and installing new services• Responsible for time keeping and processing new employee paperwork Show less

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  Caremark Specialty Pharmacy

  Jan 2009 - Oct 2009

  Benefits Investigator

  Investigated Insurance benefits• Obtained pre-authorizations and statements of medical necessity• Coordinated with physician’s office to obtain patient insurance information• Answered multiple phone lines effectively and maintained accurate notes on each patient’s account. Responded to patient inquiries and refer urgent medical inquiries to professional staff for action. Obtained insurance information and kept electronically using the computer system in a safe and confidential manner• Quickly Mastered in-house software to performed daily tasks• Assisted supervisor in completing referrals• Constantly contacted patients, doctor’s office, and insurance companies to obtain pertinent information for billing purposes.• Collected payments from patients with Medicare Plans and applied them to their account Performed other assigned duties and knowledge of medical terminology. Show less

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  Captain James A. Lovell Federal Health Care Center

  Oct 2009 - Apr 2018

  Trains unit personnel through determining training needs, developing courses, providing instruction, keeping up to date on state of the art training & development and evaluating training programs. Analyzes training programs, coordinates with training instructors, specialsts and other administrative tasks in support of the Education and Training Department.Assists in devising course plans and design basic conceptsConducts fact-finding and analysis and represents the Captain James A. Lovell FHCC at local meetings and National calls.Develops plan of action for any deficiencies noted or opportunities for improvementPerform duties involving the instruction of training coursesAnalyzes educational or instructional problems/questions involving a functional specialty area of Education and TrainingCoordinates projects for the development and implementation of training courses or course materials Show less Assists in accomplishing the requirements of the credentialing and privileging process. Review medical staff employment application for completeness. Verification of licensure, respond to a wide range of inquiries concerning credentialing and privileging. Monitor the number of staff physicians, consultant/attending physicians. Maintain timecards for staff. Reviews document for requests to assure compliance with regulations and appropriations. Review leave request, ensuring appropriate leave approval, track leave balances. Performs other duties as needed. Show less

  • Human Resources Specialist (LRAC)

    May 2017 - Apr 2018

  • Training Specialist

    Dec 2013 - May 2017

  • Program Support Assistant

    Oct 2009 - Dec 2013
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  Avon

  Oct 2017 - now

  Beauty Boss

  Providing you with revolutionary beauty products; giving you a day of inspiration!

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  U.S. Department of Veterans Affairs

  Sept 2020 - now

  • Workers Compensation Manager

    Sept 2020 - now

  • VISN 12 Workers' Compensation Manager

    Sept 2020 - now