
Ivan Ng
Signal Detachment Commander, 3 Signal Battalion

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About me
Product Management, Customer Success Management, Crisis Project Management, Technical Pre-sales, and Bid Management.
Education

National University of Singapore
1993 - 1997Bsc (comp. sci. & info. sys.) Computer Science and Information Systems
Experience

Singapore Armed Forces
Jan 1991 - Jan 1993Signal Detachment Commander, 3 Signal BattalionMandatory national service.Achievements:- The only NCO in the battalion to hold a commander appointment.- Performance was rated "Outstanding"

ADROIT INNOVATIONS PTE LTD
Apr 1996 - Dec 1998Software Engineer- Software development in multi-million-dollar Internet and Intranet projects whose clients included multi-national corporations, banks, government agencies and educational institutions. Achievements:- Project team received a special commendation award from Bill Gates at Windows World Open 1998, Chicago. The system was also the only Asian entrant selected by Microsoft.- Delivered a working multimedia teaching system for a local Singaporean polytechnic within a week.

KANGTAO.COM PTE LTD
Jan 1998 - Feb 2000Product Manager- Product managed for a Business-to-Consumer online auction site.- Published a monthly newsletter with over 1000 subscribers.- Partner management with local distributors such as Ingram Micro and ECS.Achievements:- Developed and co-designed first online auction house in Singapore.- Conference Speaker at Internet Business World 1999 organised by ZD Studios.

MASTER PROJECTS PTE LTD
Jan 1998 - Jan 1999Systems Development ManagerMigration of a corporate decision support system and database built on Apple technologies to a web-based system.

CARGOEXCHANGE.NET PTE LTD
Mar 2000 - Feb 2001Chief TechnologistDesigned and built an operational B2B Exchange engine and web site ahead of schedule and below budget:- Project management includes communicating with industry experts, scheduling and budgeting, detailed design and architectural specifications and rapid prototyping.- Technical presentation for fund-raising with venture capital and other investors.- Design and management of entire IT infrastructure of head office and regional offices (Singapore, Hong Kong, Malaysia and India)- Training and close engagement of corporate members for customer success. Show less
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Defence Science and Technology Agency (DSTA)
Jan 2001 - Jan 2005Software Architect- Managed 15 projects and strategic initiatives ($2m - $120m). - Aligned organisational vision and strategic goals into software architectural frameworks and best practices to level up development teams.- Tracked IT Landscape while providing briefs to IMDA and DSTA management. Crisis Project Consultant/Manager- Concurrent secondary appointment.- Close Customer engagement for Relations damage control.- Assessing project risks, planning and implementing risk mitigation strategies in areas including project management, staffing and technical solution.Stabilised and delivered crisis projects ($700k to $1.2m).Software Engineering Process Group Member- Concurrent secondary appointment.- Appointed internal business unit process auditor by Director, C4IT.- Designated qualified peer reviewer for all areas in software development projects.Trainer/Project Mentor/Process Evangelist - Concurrent secondary appointment.- Train and mentor project managers in Agile processes.- Conduct awareness seminars on Agile processes.- Train project teams in Agile processes such in areas of requirements engineering, software testing, project budgeting and development.- Train software engineers in development best practices using software design patterns.Achievements: - Developed and propagated MIS Software Development Framework for Java Applications using Open-Source technologies including integrating the Spring Framework with the IBM Eclipse Rich Client Platform.- Worked with Tim Kasse on propagating CMMI best practices such as Peer Reviews and Configuration Management.- Worked with IBM to design and tailor agile software development processes for MIS projects.- Trained and mentored two 14-year-old secondary students in advance software design and implementation for National Schools Competition. Show less
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ST Electronics (Info-Software Systems) Pte Ltd
Jan 2006 - Jul 2014- Business Development Manager for International Business covering Eastern Europe, Central Asia and Australasia. - Engagement with ministerial, city mayor, public service commissioner and C-level decision makers as well as IMF officials. Achievements:- Brokered and closed a deal to deliver a Content Management System and a Video Conferencing System linking 5 cities to the Turkmenistan Ministry of Communications. It officially launched by the Turkmenistan President, Gurbanguly Berdimuhamedow, who held a video conference with the mayors of the 5 cities using our system. Show less - Technical manager and systems architect for 2 projects in areas of RFID, Contact-Tracing, Decision Support, Enterprise Content Management, Business Intelligence and Geographical Information Systems.- Creating Technical Pre-sales solutions (budget, system scope, project management and delivery) for commercial and government (local and foreign) tenders.Achievements: - Received letter of commendation for project delivery under budget and under schedule and customer support during a 72-hour OSAT over 15 sites.- Successful delivery of a system to the customer within 3 weeks of allotted 6-month development time using Agile Development Methodologies. Show less
Business Development Manager
Jan 2008 - Jul 2014Technical Manager
Jan 2006 - Jan 2008

Singtel
Nov 2014 - nowProduct Specialist Lead, 5G and IoT- Lead a cross-functional team in strategic pricing, technical solutions and price proposals in local and international deals and tender bids. - Lead global and regional deals with multi-domestic deployment strategies.- Develop strategic product Go-To-Market plans for sales teams.- Customer engagement including onsite training to ensure customer success and subsequent renewals and upsell of services.- Collaborate with internal stakeholders (Legal, Products, Corporate Governance and Sales) to land large deals. - Conduct global and local product sales training. - Face-to-face and video-call engagements with C-level and technical teams across continents and different time zones. - Supervised service delivery operations, Including product and sales process improvement workflows. Achievements:- Built a M2M/IoT business starting with $3 million to $37 million. 1. FY15/16. Achieved 5% business growth. 2. FY16/17. Achieved 52% business growth. 3. FY18/19. Achieved 46% business growth. 4. FY19/20. Achieved 48% business growth. 5. FY21/22. Exceeded stretch targets to achieve 60% business growth. 6. FY23/24. Exceeded product revenue stretch target by 30%. - Group Enterprise CEO Excellence Award 2023, Contributing Team Member- GE Excellence Award (Platinum) 2023 for Hyundai Motor Group project, Contributing Team Member- Capacity Media's Global Carrier Awards 2022 - Best IoT Initiative (Singtel, Ericsson & Bridge Alliance), Contributing Team Member- World Communications Awards 2023. THE IOT INNOVATION AWARD - for the Multi-Domestic Connectivity Solution for automotive manufacturers, in collaboration with Ericsson and Bridge Alliance, Contributing Team Member- Connected Car wins include Hyundai Motor Group, Tesla Motor Company, Lenovo Systems, Geely, BYD and Volvo. Show less
Licenses & Certifications
- View certificate

Coaching
The British Council
Languages
- enEnglish
- maMandarin
- umUml
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