Hema S.

Experience

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  Family Care Medical Clinic

  Jul 2011 - May 2015

  Administrative Secretary

  • Updating patient records• Transitioning paper records to a digital format by performing data entry in EMR systems• Sending samples for laboratory analysis• Communicating with labs, healthcare providers, and insurance companies• Scheduling and confirming appointments• Leading patients to exam rooms or other areas and explaining medical procedures• Maintaining medical inventory by ordering new supplies and equipment as needed

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  Cactus Club Cafe

  Apr 2014 - Dec 2014

  Hostess

  • Responsible for managing the dining area to assess server capacity according to wait times and business volume. Recommended daily specials, wine selection and desserts to all guests in a professional manner.• Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.• Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating satisfied customers.

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  Kappa Alpha Theta Headquarters

  Dec 2015 - Jan 2017

  Human Resources Director

  Kappa Alpha ThetaFounded by Bettie Locke, Alice Allen, Bettie Tipton, and Hannah Fitch, Kappa Alpha Theta has provided support for women while in college and as alumnae throughout the United States and Canada since 1870.Roles of HR Director:• Responsible for overall chapter morale• Assist COO with all administrative duties• Coordinates the chapter's sisterhood activities in accordance with risk management guidelines• Attend chapter sisterhood weekly MDC meetings and record the minutes of the meeting's business.• Maintain written confidential records of the MDC meeting matters.• Serve on the MDC, sisterhood committee, and on the cabinet• Plan spring sisterhood retreat, fall sisterhood retreat and one sisterhood event every month Show less

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  Best Buy Canada

  Mar 2017 - Jun 2019

  Conducted specialized recruitment and talent acquisition of more than 15 sales associates. Responsible for high volume annual sales targets for the largest Best Buy location in British Columbia. Built a strong organizational culture while supporting associates for continual growth, development and success.• Accountable for up to $30 Million in annual sales targets for the district’s highest volume Computer Department.• Accountable for the organizational development and management of 30+ associates by providing direct supervision, coaching, training, development, and performance management of all sales seniors and sales associates.• Shared accountability with other store leadership members to develop talent and build a sales culture supportive of delivering business results. Presented strategies of successful training methods on calls with district and regional leaders.• Promoted from Connected Solutions Senior Mobile Lead to Connected Solutions Supervisor based on outstanding leadership and sales abilities.• Conducted full-cycle recruitment including interviewing, hiring, supervising and training associates.• Instituted mentoring programs to develop staff skills, leadership skills, and enforce employee excellence.• Provided excellent service and attention to customers when face-to-face or through phone conversations.• Integrated partnerships with vendors and other members of the district specific to sales, training and customer facing initiatives to ensure seamless experience. Show less • Create an amazing customer experience by understanding customer's needs, identifying and creating complete solutions according to their lifestyle when helping them choose a phone, phone plan, and accessories.• Led and supported a team of 7-8 by developing their skill set, while building business acumen.• Ensure their is a constant plan to train and develop the team, creating an engaging and supportive work environment that encourages Best Buy's values.• Lead by example by demonstrating and sharing product knowledge and best practices that will help the team succeed, while also developing my own business acumen and skills as a lead and mentor. • Ensure the team is positively contributing to the store's KPI's including: store revenue, shrink, merchandising standards, inventory health, SOP compliance and health safety. Show less

  • Connected Solutions Supervisor

    Sept 2018 - Jun 2019

  • Connected Solutions Senior

    Apr 2018 - Sept 2018

  • Mobile Specialist

    Apr 2015 - Apr 2018

  • Mobile Team Lead

    Mar 2017 - Nov 2017
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  Coast Capital Savings

  Nov 2017 - Mar 2018

  Member Services Representative

  • A friendly sales and service approach with demonstrated ability to proactively listen, identify opportunities to deepen member relationships and solve problems.• Build relationships with members in branch and deliver an outstanding member experience by meeting their initial needs and identifying future opportunities through money chats and so much more• Demonstrate your knowledge of technology through educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience• Act as a team player by contributing to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our member’s financial needs• Continue to build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues• Play a detective’s role by keeping a watchful eye for counterfeit money and fraudulent activities such as theft. Show less

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  TELUS

  Jul 2019 - Jul 2023

  • As a business partner, I strive to fully understand goals, challenges, and options related to my client groups and I will collaborate in researching and implementing solutions.• As a trusted advisor, I help hiring managers develop a customized strategy to attract, find and evaluate candidates.• Proactively source service and digital technicians, as well as call centre roles, loyalty and retention specialists, and retail positions for TELUS' delivery teams identifying the top talent for these roles.• As a TELUS brand ambassador, I offer candidates a professional, welcoming, informative and balanced experience that reflects our culture of diversity and integration. • As an influencer looking to the future, I will apply best practices, as well as creating new ones to adopt new approaches to make simple improvements to the process of hiring.• I keep up to date with changes and trends in the field and in technologies, then use these observations to develop the practice of talent acquisition and to help define client group objectives. Show less •Benefits Administration experience with knowledge of group benefits programs including but not limited to health, dental, vision, disability, insurances, retirement, flexible spending, and other plans.•Familiarity with different benefits enrolment/administration tools, taxable benefits calculations, and day-to-day benefits processing such as enrolments, terminations, employment changes, beneficiaries, disability, accident and death claims.• Monitor shared Benefits mailbox to provide rapid counsel and support team members for a wide range of benefits-related issues.• Coordinate with internal partners such as Payroll and Health Services to ensure premiums are administrated accordingly to policy, accurately, and in a timely matter.• Proactively identify areas of opportunity for automation and process improvements with team member experience in mind.• Provide support, direction, and policy interpretation on all escalated administration issues to 3rd parties (eg. Canada Life) and ensure all documentation for knowledge sharing is updated for future reference and issue resolution. • Conduct regular audits and monitor program efficiency to ensure issues, anomalies, and trends are identified earlier. Show less Direct, manage and oversee daily operations for maximum productivity. Establish operational processes and collaborate with staff to identify company needs, develop organizational policies and meet target objectives.• Responsible for full-cycle recruitment including interviewing, hiring, supervising, training and onboarding associates.• Conduct performance management evaluations based on ability to meet sales targets, goals and objectives.• Prioritize organizational relationship building utilizing a strong brand of transparency and inclusiveness.• Conduct employee orientation and development based on training logistics needed for various roles.• Accountable for team productivity and company operations in achieving annual store and sales targets.• Manage all forms of staff communication to maintain a safe and open workplace environment.• Oversee inventory management and loss prevention management including cycle counts, audits and shrink control.• Develop and optimize store schedules to meet expected coverage demands and maintain optimal service levels.• Delegate tasks to employees based on shift requirements, individual strengths and customized training.• Ensure employee safety and welfare at all times within the workplace.• Set and administer annual operating budget while consistently maintaining controls and preventing overages.• Promote Health & Safety culture by prioritizing sanitation, adequate safety measures and protocols. Show less

  • Talent Acquisition Consultant

    Mar 2022 - Jul 2023

  • People and Culture Benefits Administrator

    Jan 2021 - Mar 2022

  • Store Manager

    Jul 2019 - Jul 2021
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  Smile Innovations Group Inc.

  May 2024 - now

  Human Resources Generalist

  The key individual contributor to all human resources activities, policies, procedures, and system implementations. Responsible for onboarding of new hires, offboarding existing employees, training and development, occupational health and safety, benefits administration, employee relations, performance management and ongoing support to all employees in organization. • Support the recruitment process and collaborate with hiring managers to create and place job postings.• Screen resumes, perform phone pre-screens, arrange interviews, conduct reference checks, prepare offer letters and employment agreements, and continuously update the HRIS.• Manage onboarding and new hire documentation process, coordinating with cross-functional departments to deliver a seamless first day experience.• Communicating with IT department for equipment and access assignment and recovery during onboarding and offboarding processes.• Ensures all relevant documentation and information is coordinated with payroll.• Data entry in HRIS and maintain accurate and complete employee information.• Provide a dedicated and effective HR advisory service for employee concerns, conflict resolution, company policies and procedures.• Implement and support managers with employee training and development, performance management processes including goal setting, regular feedback, and performance reviews.• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contribute to policy development.• Promote company values and a high performing positive environment; monitor people strategies, systems, and procedures across the organization; maintain employee morale and engagement. Show less

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  People Prodigy Recruitment

  Nov 2024 - now

  Talent Partner/ Co-Founder

  After one year behind the scenes bringing this to life, we are thrilled to announce the official launch of People Prodigy Recruitment! Our mission is to connect employers and job seekers, matching the right talent with the right organizations. With over 10 years of combined experience in recruiting for retail, sales, tech, telecom, healthcare, construction, and corporate roles, our team is dedicated to finding the perfect fit.We have a special passion for supporting small businesses in Vancouver, though our recruiting expertise extends across Canada. As the Talent Partner, I play a key role in aligning the organizations hiring needs with strategic goals using candidate sourcing, collaboration, and pipeline management. For more information, visit our website link in the description and connect with us. You can also email us to set up a consultation. Show less