Comfort Tsele

Experience

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  North-West University / Noordwes-Universiteit

  Jan 1995 - Nov 1996

  Facilitation of workshops and literacy awareness programs - Drafting of legal documents and general administrative work- Conducting investigations, pre-trial conferences and legal advice

  • Street Law Facilitator

    Jan 1996 - Nov 1996

  • Student Advisor

    Jan 1995 - Oct 1996
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  Institute of Public Servants

  Jun 1997 - Aug 1997

  Liaison Officer

  - Facilitation of labour related workshops and seminars- Dispute resolution (employers and employees)- Report writing

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  South African Airways

  Nov 1997 - Oct 2003

  Safety Officer: - Ensured the safety of passengers onboard the aircraft - Ensured Compliance with the SACAA Regulations - Ensured adherence to SAA policies and procedures- Leadership and Teamwork- Management of all functional areas- Dispute Resolution - complaints and irregularities from customers and flight crew- Delivery of high-quality customer service- On-board training, coaching, mentoring and management of cabin crew- Promotion and maintenance of a positive company image at all times- Report writing Show less

  • Senior Cabin Crew Mamber

    Jan 1999 - Oct 2003

  • Cabin Crew Member

    Nov 1997 - Dec 1998
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  SACAA

  Oct 2003 - Nov 2020

  Supported the relevant strategic objectives of the ICAO/SACAA - Ensured effective implementation of ICAO Standards and Recommended Practices - Managed and monitored State Letters and international agreements - Responded to and actioned the State Letters - Developed and amended Civil Aviation Regulations - Developed, amended and implemented policies and procedures - Developed, amended and implemented guidance material and checklists - Researched/Benchmarked and kept abreast with global trends - Updated the ICAO electronic checklist - Identified and addressed potential hazards - Information sharing with ICAO member states - Provided and coordinated timely assistance to SADC members and relevant stakeholders - Coordinated industry workshops - Evaluated Lease Agreements - Internal auditing of the Flight Operations Department - Supported internal and external clientsAdditional Work: Assessment of Foreign Operator’s Permits (FOPs) Applications Coordination of Foreign Operator aircraft (Ramp) Inspections Administration/Advisory to the Department of Transport on technical matters Show less Recommended and seconded in assisting the South African Civil Aviation Authority to prepare for the ICAO (International Civil Aviation Organization) USOAP (Universal Safety Oversight Audit Programme) Safety Oversight Audit. - Responsible for the Flight Operations Department - Responsible for Submission of outstanding Regulations - Closed the ICVM(ICAO Coordinated Validation Mission of 2013 CAP (Corrective Action Plan) - Updated the Protocol Questions and loaded evidence - Updated the CC-EFOD (Compliance Checklist- Electronic Filing of Differences) - State Liaison e.g. Responded to State Letters - Analysed and Reported e.g. Filing of Significant Differences - Updated Procedures and Checklists Show less Internal auditing (QA) and QC to ensure compliance with ICAO SARPs (Standard and Recommended Practises) - Responsible for Annex 9 and 14 - Management of documents and drafting of ICAO related internal reports - Coordinated the relevant department's activities in preparation for the ICA O Audit and ensure Corrective Action Plan processes are implemented - Determined and confirmed the filing of ICAO Differences/queries - Consulted and disseminated information internally with technical divisions regarding ICAO developments and requirements - Developed and maintained control and feedback mechanisms pertaining to ICAO SARPs and directives - Supported and Monitored the status of the Regulations while also ensuring proactive research Show less Ensured delivery of mandate: Safety Oversight - Drafted new and amended existing Regulations - Assisted and liaised with foreign operators - Assessed and Accredited new Air Operators - Safety Oversight on existing Operators - Evaluated and Approved Operations Manuals and all other relevant operational documentsAviation Training Schools; - Assessed and Approved Manuals of Procedures, Training Programs, and all other relevant operational and training documentation - Ensured direct cost recovery for service rendered - Project ManagementSurveillance: - Responsible for renewal audits of Air Operators - Recommending/Not Recommending renewals thereof - Compiled and submitted non-compliance reports - Prepared and submitted accurate inspection reports - Processed exemption applications - Participated in industry workshops - Provided excellent customer service - Management of queries Show less

  • International Missions Technical Officer

    Apr 2017 - Nov 2020

  • ICAO Specialist (Policy & Regulations)

    Sept 2012 - Mar 2017

  • ICAO Preparatory Team Member (Secondment)

    May 2016 - Jan 2017

  • ICAO Compliance Specialist (Secondment)

    Nov 2014 - May 2016

  • Flight Operations Inspector

    Oct 2003 - Aug 2012