Silder Lopez

Experience

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  Bob Evans Farms, Inc.

  Nov 2001 - Apr 2010

  Shift Supervisor

  • Orchestrated daily operations, managing a team of 15 employees and ensured on-boarding and training for local employees as well as providing employee training throughout the organization• Implemented cost-saving strategies that reduced food wastage by 20% while maintaining food quality and safety standards• Streamlined inventory management processes, resulting in a 10% reduction in food costs and a 5% increase in overall profit margins• Successfully executed weekly schedules, optimizing labor costs and reducing overtime expenses by 12%• Acted as a mentor for junior staff, resulting in a 30% decrease in turnover and enhanced team morale• Managed vendor relationships and negotiated contracts, reducing supply costs by 8% annually• Achieved a 98% accuracy rate in cash handling and daily financial reporting, preventing errors and discrepancies• Implemented a cross-training program, resulting in an increase in staff versatility and flexibility during peak hours• Established a culture of teamwork and accountability, leading to a reduction in customer complaints• Actively monitored and controlled food portion sizes, reducing food costs by 12% while maintaining customer satisfaction• Collaborated with the management team to develop and achieve quarterly financial targets, consistently meeting or exceeding revenue goals Show less

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  Lopez Remodeling

  Jan 2007 - now

  Business Owner

  • Spearheads the transformation of residential spaces through expert remodeling exceeding client expectations• Establishes and manages a thriving residential remodeling business with a team of 3-5 dedicated craftsmen, ensuring seamless project execution• Cultivates and maintains strong client relationships by providing personalized consultations and consistently delivering on-time, on-budget project completions• Demonstrates exceptional project management skills by overseeing multiple concurrent remodeling projects, coordinating schedules, and optimizing resource allocation• Drives revenue growth by identifying and securing new business opportunities, expanding the company's client base, and generating repeat business through referrals• Leads a safety-focused work environment, enforcing strict adherence to OSHA guidelines and promoting a culture of well-being among team members• Maintained a flawless project completion record, consistently meeting or exceeding project deadlines and budgetary constraints• Leverages exceptional problem-solving abilities to address unforeseen challenges, ensuring the successful completion of every remodeling project while preserving client satisfaction and reputation Show less

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  Chili's

  Nov 2007 - May 2015

  Corporate Trainer | Bar Shift Manager

  Corporate Trainer Accomplishments:• Trained and onboarded 50+ new employees per month in restaurant operations• Developed and delivered 8+ training modules, resulting in a 15% improvement in staff knowledge retention• Designed and implemented a comprehensive server training program, contributing to a 7% boost in upselling and increased average check sizes • Created a customer service training program, resulting in a 20% increase in guest satisfaction scores and positive online reviews• Streamlined training documentation processes, reducing administrative hours by 15% and improving training consistency• Collaborated with regional managers to identify training gaps and customize training plans, resulting in a 15% improvement in regional performance metricsBar Shift Manager Accomplishments:• Efficiently managed a team of 5 bartenders, ensuring smooth bar operations and exceptional customer service during high-pressure shifts• Played a pivotal role in maintaining a cohesive and motivated bartender team, contributing to high morale and exceptional service standards• Oversaw inventory control and ordering processes, reducing beverage costs by 10% while maintaining optimal stock levels for efficient service• Developed and executed weekly shift schedules, optimizing staffing levels and reducing labor costs • Achieved and consistently exceeded nightly revenue targets, contributing to a 10% increase in overall bar revenue• Collaborated with kitchen staff to streamline service processes, improving overall table turnover by 15%• Conducted regular performance evaluations and coaching sessions, achieving a 12% improvement in bartender productivity and teamwork• Managed beverage inventory turnover, minimizing waste and ensuring fresh ingredients for cocktails• Successfully ensured compliance with responsible alcohol service regulations, maintaining a 99% compliance rate Show less