Puteri Nor Atikhah Zahid

Experience

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  Perunding Azizi Sdn Bhd

  Jan 2014 - Jan 2015

  Intern Site Engineer

  • Involved in two high impact projects: National Key Economics Area (NKEA) Batang Lupar, Sarawak & Upgrading works of paddy fields in Felcra Seberang Perak• Handled more than ten projects with cumulative project value > RM 3 million related to project tender and documentation, attended various meetings with clients, monitored progress of assigned projects. • Significantly improved project management especially when multiple projects run simultaneously • Attend and provide input during site visits of key projects while coordinating with sub-contractors Tunjukkan kurang

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  Sodexo

  Sept 2016 - Sept 2017

  Catering & Hospitality Assistant

  • Supported the catering operation during set up and breakdown on the day of football event • Effectively worked in different role rotation such as food staff, drink staff, and representative in VIP subscribed rooms. • Successfully completed food safety, food allergens, and health and safety at work training

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  Telekung D Fleur

  Sept 2018 - Jan 2020

  Online Marketer

  • Launched a web-based catalogue for all products and offerings• Keep updated with the new product designs and the latest brand promotion• Monitor, update, and answer clients inquiries' through various platforms such as Facebook, Twitter, and Instagram• Completed Social Media Engagement course at advance level which consist of Facebook advertisement and product copywriting module

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  Family Mart

  Jan 2020 - Jan 2020

  Retail Assistant

  • Responsible for opening/closing process of the outlet• F&B preparation according to in-house SOPs• Stock keeping and arrangement per HQ planogram • Maintain great customer service following Japanese retail culture especially greetings & cleanliness• Operate cashier machine for the customer payment (cash & contactless)

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  RedONE Network Sdn Bhd

  Jan 2021 - Apr 2021

  Customer Service Executive
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  Daythree

  Jun 2021 - Jan 2021

  Customer Service Executive for TNB Careline

  • Successfully answered average 40-50 inquiries/requests in Bahasa Malaysia and English every day via call following company standards• Understand billing calculation and simple data analytic to have overview of customer’s usage trends • Solved caller issues/inquiries and wrote reports for each call received within short period and expedite the inquiries/requests to the relevant departments as necessary• Scored 0 complaints from the customers with above 90% Quality Assurance score monthly• Competent to organize and improve the Product Knowledge on the job Tunjukkan kurang

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  BookXcess

  Feb 2022 - Jan 2022

  Head of Section @ KL East Mall

  • Accomplished retail professional with a track record of leading and motivating staff members in daily store operations eventually surpass the 2022 monthly and annual target sales • Performed strategic internal procurement which consists of diverse inventory >13,000 books title and coordinate merchandise movements (receiving, transfer, returns) with accurate data entry to streamline inventory management• Assisted store manager in staff planning and scheduling including shift hours, rest days, off days and annual leave to ensure seamless operations• Providing exceptional customer service, upkeep of store branding by maintaining cleanliness and adherence to store’s SOP, and skillfully resolving any disputes to enhance overall customer satisfaction• Meticulously performed daily bookkeeping and revenue tallying to maintain precise financial records Tunjukkan kurang

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  Randstad Malaysia

  Sept 2023 - now

  Client Services Executive