Eng Keong Lim

Experience

• 

  National Computer Board

  Jan 1993 - Jan 1994

  Industrial Attachment/Programmer Analyst
• 

  ADC Technologies International Pte Ltd

  Dec 1994 - Mar 1997

  Software Engineer

  - Developed Alarm Monitoring System that integrated with the company's suite of security access systems;- Developed training material and conducted trainings to clients;

• 

  Cignal Insurance Singapore Limited

  Apr 1997 - Feb 1998

  IT Specialist

  - Provided system support & system training to its regional office in South East Asia;- System maintenance including enhancement and bug fixes;- Developed OCR-enabled Insurance Enrollment System for the customer service representatives reducing data entry error by 90%;

• 

  FedEx Express

  Mar 1998 - now

  Technical Advisor

  Technical Advisor since 2005. Responsibilities include:- Led the technical teams in systems implementation, integration and migration projects; - Designed systems, decided on technology selections, managed resources, tracked project progress, managed risks, conducted tests and ensured systems were deployed on time and within budget;- Stakeholders management, change management, risk management;- Enforced compliance to the enterprise architecture standards ensuring that the architecture of the applications as well as the building of systems is consistent, repeatable and maintainable;- Data management that included data modelling, database design, ETL processing with Informatica & SSIS, Teradata and Oracle DB access;Key Achievements:- Successfully implemented key strategic systems that improved revenue, improve customer experience and improve the operations' SQI;- Provided administrative and technical support to ETL projects enabling the project teams to achieve optimal performance and 100% automation in the data cleansing process;- Improved Sales Systems performance by optimizing the physical database design; - Developed the Sales Reporting System that was 100% based on Enterprise Foundation Services;- Led the Lotus Notes Development team from 2000 to 2004, and implemented more than 30 office automation systems for different APAC functional group users;- Successfully executed the plan to replace the APAC Helpdesk System with the PeopleSoft Helpdesk module, and ensuring strict adherence to the triple constraints (scope, budget, schedule); Show less