Henry Lipka

Experience

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  Rockwell Automation

  Jan 2007 - Jan 2015

  Promoted through series of increasingly responsible decision-making roles with full accountability for coordinating support and administration of Windows and VMware server environment for over 1,6K servers worldwide on behalf of $6.62B, 22,5K-employee global industrial automation provider. Coach, hire, train, and motivate new IT team members. Coordinate server OS support, administration, build, and disaster recovery for Windows, and VMWare servers for functional services such as DC’s, file and print, apps, web, citrix, management, communication and database management in a 24x7 on-call team rotation environment. Establish project objectives and ensure goal alignment and engagement with project implementation efforts.• Selected by senior management to spearhead knowledge transfer protocol with new subcontractor (HCL) prior to completion of outsourcing process. • Instrumental in reducing MTTR (Mean time to Recover) on Critical Incidents by 75%, from 1.03 days to 6 hours• Key contributor to slashing Wintel break / fix rates by 49%.• Integral part of IT team delivering 68% MTTF (Mean Time to Fulfill) improvement in operation and maintenance activities.• Developed reputation within division as go-to troubleshooting expert due to excellent knowledge of Rockwell Windows and VMware server environments.• Proactively maintain server hardware to prevent critical failures and reduce service outages.• Responsible for escalations of technical high / critical incidents Show less Managed 20+ member Windows, Citrix and VMware Build / Project team, with accountability for prioritizing / assigning projects, monitoring progress, and ensuring timely completion. Served as Technical Lead for 350 server migrations / refreshes / decoms. Interviewed, hired, coached, and evaluated team members. Ensured compliance with asset management policies and protocols.• Conceptualized, planned, developed, and implemented build and decom standards for Windows, VMware and Chassis enclosure deployments for change management.• Successfully troubleshot various project management roadblocks while seamlessly coordinating all project scheduling and asset management issues with cross-functional teams, including security, storage and networking.• Instrumental in reducing incidents closed older than 4 days by 31% and slashing storage growth to less than 10% from a 65% rate seen in FY11-FY12. Show less Accountability for deploying Windows and VMware servers on physical hardware locally and at various remote sites, as integral part of Wintel Server Team. Migrated ESXi Hosts and Virtual servers from 2.5 and 3.5 to 4.1, upgraded vCenter from 4.0 to 4.1. Deployed Chassis enclosures, blade servers, rack mount servers and performed data migrations from aging or end of life servers to MKE / MAY NAS or onto new replacement servers. Improved base firewall rules and system security for Windows, Citrix and VMware servers for secured zones. Performed Disaster Recovery activities to update run books, validate, and improve recovery process and completed server consolidations to reduce power requirements and space.• Earned management recognition and awards for on-time and on-budget project completions.• Improved operational efficiency by reconfiguring job responsibilities and roles of junior and senior system administrators.• Received recognition for dedication by spending vacation time to help with server / service outages caused by the Symantec 11 upgrade project. • Performed P2V conversions for 800 Internal and DMZ Windows based servers.• Improved standard build and system security processes for Windows and VMware servers. Show less Drove process improvements efforts, focusing on project planning, tracking, open issues list, implementation phases, communication, and scope management, as part of Solutions Delivery Team. Deployed Windows, Citrix and VMware Servers on physical servers locally and at remote sites. Developed base firewall rules and system security for Windows, Citrix and VMware servers for secured zones. Performed data migration and disaster recovery activities.• Recognized by management as new member of Solutions Delivery Team instrumental in achieving on-time and on-budget project results.• Recommended improvements to streamline server imaging process by leveraging templates, snapshots and cloning.• Earned recognition for wide variety of projects, including MFD Duplexing project, Blackberry Solution execution, Bradysoft Server project, and for implementation of servers in support of Monterrey, MX. Manufacturing applications and Data Center. Show less

  • Team Lead, Information Technology

    Jan 2013 - Jan 2015

  • Team Lead, Information Technology

    Jan 2011 - Jan 2013

  • IT Operations Analyst

    Jan 2009 - Jan 2011

  • IT Operations Analyst

    Jan 2007 - Jan 2009
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  HCL Technologies

  Jan 2016 - May 2021

  Windows / VMware Support Analyst, Information Technology

  HCL TECHNOLOGIES, Managed Services contracted to Rockwell Automation - Milwaukee, WIPerform a variety of assignments associated with VMWare systems and Windows Systems administration for global industrial automation provider. Responsible for administration, maintenance, troubleshooting, and performance of VMware systems, hosting hardware, storage infrastructure and Microsoft Windows servers. Coach, train, and motivate new IT team members. Coordinate server OS support, administration, and disaster recovery for servers for functional services such as DC’s, file and print, apps, web, citrix, management, communication and database management in a 24x7 team rotation environment. Establish project objectives and ensure goal alignment and engagement with project implementation efforts.• Upgrade / Maintain vBlock 340 with VNX 5800 to specified Release Certification Matrix (RCM), for the following components; Storage, Virtualization, Network, Compute and Advanced Management Pod (AMP) • Mitigate security risks and non-compliance of Server systems used in IT Product Development Support with the Acceptable Use and Safeguarding Sensitive information policy, in regards to Assest Management, Access Management, Change Management, Backup / Restore and Vulnerability / Patch Management• VNX Retirement, Migration of VNX physical SQL server clusters and Windows servers to EMC Unity• Azure VMware Solution (AVS) private cloud migration, migrated on-prem Virtual servers configured to Standard Port Switches to vSphere Distributed Switches for preparation to AVS Cloud Migrations• VMware Upgrades from v6.0 to v6.7, developed plan and standard operating procedures• Selected to provide knowledge transfer with new contractor (Dell Technologies Managed Services) prior to completion of outsourcing process. Show less

• 

  TEKsystems

  Apr 2022 - Feb 2024

  TEKsystems, Managed Services contracted to Bank of the West - Omaha, NESupport objectives of the Platform Windows Team to plan, coordinate and execute Windows Operating system upgrades of end of life operating systems to Windows Server 2019. Develop and review the optimal Microsoft Operating system build for each OS upgrade project. Build and decom servers as requsted by the application teams from service requests and perform day to day operational trouble / support tickets on Windows servers. • Project Clover, Assist in a 1200 machine Windows Legacy Server upgrade as a large financial institution upgrades their systems to forego technical debt tied to end of life support costs.o Branch Supporting Servers, Dependency of Direct Suite, TP Teller application upgrade and branch Windows 10 rollouto Application Servers, Dependent on Customer Relationship Management application migration off of Active Directory Federation Services• BMO Data Migration, build ~50 Virtual Machines required for Quest tool deployment to prepare for upcoming merger / acquisition of Bank of the West. Show less

  • Global Systems Analyst II

    Oct 2023 - Feb 2024

  • Windows Systems Engineer

    Apr 2022 - Oct 2023