John Macken

Experience

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  Safelite AutoGlass

  Aug 2017 - Oct 2020

  Inventory Specialist

  -Successfully managed and maintained 2 million dollars' worth inventory items at Safelite, Arizona hub, resulting in 98% accuracy rate and 10% reduction in inventory discrepancies.-Streamlined the inventory tracking process by implementing a new inventory management system, resulting in a reduction of monthly inventory losses by $11,000.

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  Infosys

  Oct 2020 - now

  Technology Analyst

  Technology Analyst (January 2023 - Present)-Collaborated with front/backend developers and quality testers to address State & National compliance requirements, overseeing time-sensitive updates and reducing errors by 70% through tracked timelines and follow-up. -Led and collaborated with a team of up to 8 developers and over 15 stakeholders to optimize a stored procedure that returned Authorization inquiry data to providers, resulting in a 90% response time reduction from ~150 seconds down to ~15 seconds.-Designed, developed and tested a new mapping tool with an enhanced filtering logic in .Net Core libraries that prevents invalid claim submission by comparing multiple data points, resulting in a reduction of claim monthly workload by 100+. -Partnered with executive level stakeholders to complete gathering, reviewing and analyzing of functionality requirements to create and implement a timeline for a user-facing File Sharing system. After its launch, implemented two additional renditions for multiple stakeholder groups, thereby, reducing wait time for customized File-Sharing systems and improving client satisfaction.Senior Associate (November 2021 - January 2023) -Identified and remediated a user-facing compliance breach to PHI data impacting over 100,000+ users -Trained 10+ associates on the schematics and troubleshooting of company-wide web application software's, resulting in effective adoption of new Standard Operating Procedures (SOPs).Associate (October 2020 - November 2021)-Drove innovation across client’s technology portfolio, increasing efficiencies through process automation and application development, with an emphasis on user experience and shorter development cycles while achieving 99% compliance with established quality standards.-Developed and fostered relations with client group and business partners to identify and remove roadblocks in obtaining the desired performance for newly launched and existing features on a high revenue project. Show less