Ram Kumar R

Experience

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  The Supreme Industries Ltd

  Jun 2010 - Sept 2010

  Quality Assurance Intern

  • As a key member in documenting and establishing Integrated Management System ISO 9001, OHSAS 18001, TS 16949.• Preparation of templates, audit documents & process Flow chart.• Audit co-ordinator & preparation of NCR report and follow up for corrective and preventive actions closure.

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  Cethar Vessels Limited

  Oct 2010 - Feb 2014

  Quality Assurance Quality Control Engineer

  As a quality professional steered quality assurance and control activities in boiler and pipe manufacturing shop.Key Responsibilities:* Process Stage inspection as per applicable QPCP* Prepare standard quality plan and approve customer quality plan* Ensure product dimensions are according to the specifications* Audit and inspect 4M conditions wrt man , machine, material and method.* Ensure all NDT defects or non conformance are reported and actions completed.* Prepare documentation for QMS audits and follow up for NC closure.Key Contributions:* Completed QMS audits without major NCs* Prepared quality dossier for M/S Metso Power Finland Project and received approval on time.* Established traceability for defects through identifications to reduce customer complaints by half.* Improved inspection standards and reduced defects passing to different stages by 40%.* Conducted internal audit and ensured compliance with procedures and process documents. Show less

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  JBM Group

  Mar 2014 - Dec 2015

  Quality Control Engineer

  Worked as a Quality process engineer improving quality in the fabrication and weld shop.Key Responsibilities:* Quality responsible for 6 production line of Bentler Automotive.* Conduct daily quality meeting with quality inspectors and supervisors.* Manpower Management in inprocess and PDI work station.* Prepare daily, weekly and monthly quality reports for management review.* Prepare 3D and 8D reports for critical quality issues.* Prepare PPAP documents, process validation reports, control plans , MSA and SPC.* Ensure all action points are closed wrt respect to Non conformity.* Carry out patrol inspection in inprocess and PDI stations.* Carry out process audit in line and closing NC with Production and Maintenance TeamKey Contributions :*Improved quality by implementing Kaizens and Poke Yoke.*Conducted training for operators and supervisors on customer touch points and eliminated top 5 repeated customer complaints.*Conducted daily management meeting and closed all corrective and preventive actions within the target date.*Trained quality inspector in registering of NC with right defect code and input for problem solving.Prepared robust Layout inspection for automotive Bumper and Chasis Parts Show less

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  Integrashans

  Jan 2016 - Feb 2018

  Business Development Manager

  Area manager for Chennai and Bangalore region for developing die casting consumables, die casting equipment and consultancy business. Key Responsibilities :* Generate lead for new business opportunities in Bangalore and Chennai regions.* Collect customer requirements and work with specialist to identify right products or services for clients* Coordinate with customers for trials and validation along with application engineers.* Prepare quotation for customer enquiries.* Generate invoices and follow-up on payments* Arrange or participate in internal and external client debriefs, conferences and provide feedback to management on market trends and competitions. * Ensure that data accuracy within the company’s CRM or sales management system.* Make periodic site visit to assess performance of the product and services and feedback to management.* Address all customer complaints coordinating with the experts and proving solution at the timely manner.Key Contributions :* Developed business with 10 new customers in Chennai and Bangalore regions with revenue of 5 Crore. * Acted as liaison between European suppliers and Indian die casting customer to develop 2 new business contracts.* Developed marketing materials such as brochures, websites and video contents on product and services.* Developed monthly newsletter on latest trends on technology and products, case study interviews to create more awareness about the product and services to the potential customers.* Managed a team of 5 application engineer and sales representatives.* Qualified the company as the preferred vendor for identified products with the 5 customers.* Achieved the company quarterly and yearly business targets above the expected levels. Show less

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  Hunger Square Limited

  Feb 2018 - now

  Operations Manager

  I was one of the founding member of the business. Lead both operations and projects of restaurant chain of 2 QSR & 3 Cloud Kitchen and New Toy retail business.Key responsibility:* Manage operation of all the outlets and events in Chennai region.* Develop supply chain with lesser cost with better quality and timely availability of raw materials.* Manage project on setting up of new outlets.* Audit and Manage Franchise outlets to adherence to compliance to company's policy and procedures * Conduct periodic review and updation of Menus to improve sales.* Recruit and manage Chefs, Kitchen staffs and supervisors. * Reduce cost by eliminating waste.* Manage customer complaints and fix the root cause with proper actions.* Create agreement with delivery partners and work towards improving visibility in their platforms.* Improve sales through social media marketing , websites and special offersKey contributions :* Managed set-up 3 outlets with turnaround period of 1 month through effective project management starting from location identification to first sale order.* Reduced food waste from 15% to less than 2%.* Established zero stock out days through effective inventory management.* Improved customer rating in delivery platforms form 3/5 to 4.4/5.* Upgraded restaurant category from bronze to platinum and securing additional visibility with customers.* Managed team of 10 people and trained them on cleanliness, food safety, good kitchen practices , customer handling and food wastage.* Developed Menu engineering techniques to identify best selling high margin items , optimising inventory and replacement of low selling items with new ones.* Food partner and organised catering for 10 corporate and community events.* Optimised packaging and reduced cost from 8% to 3%. Show less