Indi Dosanjh

Experience

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  Dixons Stores Group

  Apr 1998 - May 2001

  Sales/Customer Service Advisor - PC World

  Advising customers on all types of purchases. Worked in stressful situations in order to achieve sales targets. Processing financial agreements. Undertook stock control and merchandising duties. Helping others to achieve all our goals, which improved my team working skills. Dealing with customer enquiries. Processed refunds and exchanges. Gained a valuable insight into the business strategy of the group.

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  Hewlett-Packard

  Jul 2001 - Aug 2002

  Marketing Associate

  Managed and executed my own on-line web based marketing campaigns. Created on-line registration processes for various HP events and exhibitions. On occasions both these processes involved working closely with different teams as well as on my own, frequently on my designs, recommendations and negotiated time scales. Responsible for the preservation of four customer focused email accounts, which involved direct communication with end-users and business partners. Liaised closely with other marketing teams within and external of HP, which further developed my communication networking and negotiating skills. Produced the departmental monthly report, and reported on results for all of my campaigns and events, direct to campaign and product managers. Coordinated and participated in the Marketing 2002-2003 internship selection process. Show less

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  Hewlett Packard Enterprise

  Sept 2003 - now

  Over the past 10 years I have managed a wide ranging set of customer accounts, within the SMB and Corporate account sets. I have been responsible for managing customer support services contracts, up-selling and cross-selling HP’s services portfolio and ensuring high levels of customer satisfaction. The size and complexity of my customers has varied enormously, and from this I have developed my skills tremendously, due to varied customer experiences, differing expectations and uncertain outcomes. Show less

  • HPE Services Sales Partner Account Manager

    May 2019 - now

  • Technology Services Business Manager

    Aug 2016 - May 2019

  • Technology Services Account Manager

    Jun 2006 - Jul 2016

  • Sales Graduate

    Oct 2004 - May 2006

  • CRM Sales Process & Reporting

    Sept 2003 - Oct 2004