Dustin Godwin

Experience

• 

  Domino's Pizza

  May 2005 - Aug 2008

  Delivery Expert
• 

  Galaxy Cinema

  Oct 2008 - Nov 2012

  Manager

  As a manager at Galaxy Cinema, my focus was the development of our team and to ensure day to day functions were running smoothly. I was in charge of inventory, maintenance of 35 mm projectors, and strengthening of staff skills through developmental exchanges.

• 

  Apple

  Oct 2012 - now

  Leading team of 130+ to deliver unparalleled customer experiences.Drives company priorities through internal development and customer experience through analyzing business insights, customer feedback, and identifying individual employee goals.Manages hiring process including Applicant Tracking Systems (ATS), interviews, HireRight, I-9’s, and new employee orientation.Supports performance management through identifying performance trends, documentation, and partnering with shareholders to ensure growth is achieved. Direct development manager of 20+ team members, coaching goals in role with customers, one-on-one development conversations, and setting milestones that reflect company goals. Manages culture and engagement among team through weekly team meetings, facilitating training on benefits, resources available, and in-role training.Reports to Senior management to ensure alignment and identify support needs in hiring goals and talent needs.Upholds Diversity and Inclusion through candidate sourcing by reviewing candidate pools, sharing observations and feedback with external recruiting teams.Schedules and supports team needs through Kronos and Merlin to balance team needs with anticipated customer traffic. Show less Lead technician for Apple Products, mentoring team and supporting high level technical support needs.Responsible for training of newly hired or promoted team members, and identifying training needs for in-role team.Built relationships with third party partners to align on customer support options for community.Identified performance trends to execute on strategies to meet customer expectations.Consistently met deadlines on key company priorities through scheduling, training, and communication with greater technical team. Show less Curated sales solutions for customers based on education, business, or personal needs.Market leader of results in company priorities, delivered through identifying best practices from customer feedback.Mentored technical knowledge among team to influence customer experience in store.Lead customer group training in new products, highlighting features and benefits to unlock passions and creativity.Gained business and CRM insight through partnerships with Business team to support small to medium business development. Show less

  • Technical Support Team Manager

    Aug 2023 - now

  • Manager

    Dec 2018 - Aug 2023

  • Lead

    Aug 2017 - Dec 2018

  • Lead Genius

    Sept 2015 - Aug 2017

  • Genius

    Mar 2014 - Sept 2015

  • Technical Specialist

    Feb 2013 - Mar 2014

  • Sales Specialist

    Oct 2012 - Feb 2013