Thibault Somers

Experience

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  DHL European Air Transport

  Oct 2004 - Mar 2005

  First level helpdesk assistant

  troubleshooting/resolving hardware & software problems on desktops, laptops & printers for +/- 400 users. Also in charge of back-up tasks

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  Marken

  May 2005 - Apr 2006

  Logistics planning

  I was responsible for the rooting of urgent overnight shipments, in the majority of cases, of pharmaceutical products, samples and documentation for the parmaceutical research industry. this was a night operation

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  Tech City

  May 2006 - Mar 2007

  Helpdesk officer

  I was handeling, by phone, all problems that the mobistar clients had with regards to ADSL installation/connection, software configuration, check the state of the line, configure outlook, create internet sites,...

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  Systemat

  Jun 2007 - Feb 2011

  act as technical advisor in order to improve the customer's infrastructure, troubleshooting & repair of hardware/software problems, ensure the administrative follow-up of repairs, install new material, migration of laptops & desktops, analyze & answer the questions and the user's needs in order to improve their knowledge of their informatics tools, carry out of preventive maintenance,. On site support, troubleshooting of hardware problems on all types of desktops/notebooks/printers (HP) and racks assembly (HP)Back-up field engineer (during the annual holidays, absence of colleagues,. ) for several accounts such as Ferrero SA, Besins Healthcare Benelux SA, AXA Belgium SA,. In charge of the first level support (FR/NL/EN): software & hardware troubleshooting, installation/configuration of new PC, laptops, printers, . , network cabling, phones configuration, files restores, . Show less

  • Dedicated system engineer

    Jan 2008 - Feb 2011

  • Helpdesk engineer - Technical Engineer

    Jun 2007 - Dec 2007
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  Dimension Data

  Jul 2011 - Oct 2018

  IT Service Desk Engineer

  I'm responsible of the belgium informatics.In care of te User management, hardware and software support, equipment control,...

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  Computacenter

  Oct 2018 - now

  • Technical Analyst

    Oct 2018 - now

  • Western Europe IT field engineer coordinator at Carmeuse

    Jan 2024 - Sept 2024

  • Technical Analyst at Carmeuse

    Oct 2022 - Dec 2023

  • Technical Analyst at Swift

    Oct 2018 - Oct 2022
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  Arvesta

  Sept 2024 - now

  Field Support Engineer