Isabel Serrano Molina

Experience

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  NH Hotel Group

  Nov 2012 - Sept 2013

  Recepcionista
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  Principal Hayley Hotels and Conference Venues

  Oct 2013 - Nov 2013

  Cloakroom assistant
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  Pret A Manger

  Nov 2013 - Sept 2014

  • Hot Chef

    May 2014 - Sept 2014

  • Team Member Star

    Nov 2013 - May 2014
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  Ibis hotels

  Sept 2014 - Jul 2015

  Receptionist and reservations agent
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  Hertz

  Oct 2015 - Apr 2016

  Customer Sales and Service Representative

  To provide an excellent customer service including the promotion and sale of additional products and services.Reservations management and contracts formalization with the customer, ensuring the complete and correct information about terms and conditions related to the contract and car insurance.Responsible of the correct delivery or return process of the vehicle with the relevant checks.Accounting daily tasks.

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  Europcar España

  May 2016 - Oct 2016

  Agente de ventas

  To provide personal customer service and information to our national and international customers.Reservations and contracts management for the car rental, including sales and promotion of additional products. Management of the fleet of cars and to ensure the right delivery and return of the vehicles.Accounting daily tasks.

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  Grupo Tragsa

  Aug 2016 - Sept 2016

  Informador/monitor

  Internship related to the Turistic Management of Cultural and Naturales resources with the following responsabilities:To advice visitors and tourists of the Sierra de Guadarrama National Park about the resources and available activitiesTo provide visitors with information of the different routes in the area, taking into account the difficulty of each one and the type of visitor. As well as providing information maps and brochures for the promotion of the place and respect for nature.Organization and management of educational activities in the environment for both schoolchildren and people with special needs.Collaboration in the management tasks of the Visitors Center and the content of it website. Show less

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  IKEA España

  Oct 2016 - Mar 2017

  Co Worker

  The IKEA co-worker main task is to maximise sales and profitability in the assigned area of responsibility using knowledge of the IKEA product range, local market conditions and the needs of customers. Key Roles & Responsibilities:- To be polite and courteous to customers at all times and to provide information on products.- To help maximize sales and achieve sales targets- Doing regular spot checks on pricing and other communications- To fulfill the department KPI’s such as sales steering towards out of stock, concrete stock, overstock, outgoing & discontinued articles- Maintain an awareness of all promotions and advertisements Show less

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  SCG S.L

  Mar 2017 - May 2018

  Office Manager

  I was managing diaries and organizing meetings and appointments for the management team. I was supporting them with reports and presentations and managing databases. I was responsible forimplementing and maintaining procedures and administrative systemsOther responsabilities:- Acting as a first point of contact, dealing with correspondence and phone calls- Managing diaries and organising meetings and appointments, often controlling access to the manager/executive- Booking and arranging travel, transport and accommodation- Preparing reports and presentations- Organising events and conferences- Managing databases and filing systems- Implementing and maintaining procedures/administrative systems- Liaising with staff, suppliers and clients- Collating and filing expenses- Miscellaneous tasks to support managers Show less

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  Altran

  May 2018 - Nov 2018

  Process Analyst

  I was responsible for carrying out definition of the E2E processes, the support to define the front-end and back-end steps and the mapping processes through a diagram in ARIS tool, including all the functional steps. I was working with businesses to dessign harmonized processes. This involves meeting with key stakeholders, gathering and analyzing data and process mapping, and creating reports. Process analyst role is well suited to people with great interpersonal and communication skills, strong report writing abilities, an aptitude for analyzing data. Show less

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  ING

  Nov 2018 - Oct 2019

  Process Management Specialist

  As a member of the Process Center of Expertise I am responsible of ensuring completeness, identifying End – to – End process and building their documentation in ARIS tool while following standards and coherent way of mapping. I have supported process harmonization workshops among the countries that are part of this project by providing advice for process design.About process performance, with the process indicators that we provide for delivery status report and harmonization KPI report we are the source of data for our internal stakeholders.Related to the process simulation I am involved in the process improvements identification regarding the operational behavior in the countries. Show less

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  PagoNxt (a Santander company)

  Oct 2019 - now

  Technical Analyst