Victor Santana

Experience

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  Ciudad de los Niños

  Sept 2001 - Aug 2002

  Preceptor

  Ciudad de los Niños de Monterrey is a private charity association, is an educational and family center for families with limited resources dedicated to academic, technical, human and spiritual development of children, youth and parents in the metropolitan area from Monterrey.

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  Teleperformance Mexico

  Jan 2004 - Jan 2006

  Customer Service and Technical Support Agent

  Teleperformance Mexico (formerly Merkafon) is currently the market leader in outsourced integrated direct marketing services providing turnkey solutions to well-known Mexican organizations and U.S. Fortune 500 companies.I worked in different projects as a Customer Service Representative and also as a Technical Support Agent.

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  NEORIS

  Jan 2007 - Jul 2009

  Operations Analyst

  NEORIS is a global services company that provides business and IT value-added consulting, emerging technology solutions and outsourcing services.As an operations analyst, I provided technical support to SICLO the main Supply Chain and Merchandising ERP application used in CEMEX, at that time (J.D. Edwards).

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  Organización Soriana

  Aug 2009 - May 2010

  CRM Analyst

  Soriana is a Mexican public company and a major retailer in Mexico with more than 682 stores. Soriana is a grocery and department store retail chain headquartered in Monterrey, Nuevo León, Mexico. As a CRM Analyst I was responsible of providing reporting solutions to different areas across the company Store Operations, Merchandising and Supply Chain departments using MicroStrategy, DataWarehouse and DataPoint.

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  IntraMart

  May 2010 - Sept 2016

  BI Consultant

  IntraMart is a business and technology service company in 3 countries (US, Mexico, India) for more than 20 years that delivers Information Technology Consulting, Applications Development, Business Intelligence, Cloud Services and e-Learning across all industries and business functions.Working as a Contractor for PetSmart, Inc.

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  PetSmart

  May 2010 - Sept 2016

  PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets.As a MicroStrategy Admin I am responsible for MicroStrategy platform and multiple enterprise operations in the following areas.- Devops- Security- Platform - Data Presentation and Transportation- AdministrationAt the same time working as a MicroStrategy support analyst with expertise in the following.- Experience working in UNIX/Linux environments.- Ability to analyze and diagnose issues using application server logs, including Intelligence Server, Narrowcast Server, Web Server, Mobile Server, and Enterprise Manager.- Advanced usage of the MicroStrategy Administration toolkit including Command Manager, Object Manager, License Manager and metadata scanning utilities.- Experience with environments using advanced MicroStrategy concepts, including dynamic dashboards, Mobile services, leveraging of Intelligent Cubes, and Narrowcast service processing. Show less PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets.As a MicroStrategy Developer I was responsible of the design, development, implementation and support of mission-critical enterprise Business Intelligence (BI) reports that utilize the underlying data stores and Data Warehouses.Designed and developed reporting structures (schema and reporting objects, intelligent cubes, dashboards), supporting new services and modifications.Strong architectural skills including strong understanding of data modeling, creation of all the basic and advanced Microstrategy objects, hierarchies creation and maintenance.Strong hands on and troubleshooting experience with Microstrategy 9.4.1 version or higherHigh proficiency in administrating, developing and maintaining the Microstrategy components for the data warehouse implementation. Competency in development and tuning of SQL queriesStrong knowledge of SQL, data warehousing concepts, various data management systems and integrating with various database technologies including Oracle, IBM Netezza and other databases. Show less

  • MicroStrategy Sr. Developer

    May 2016 - Sept 2016

  • MicroStrategy Administrator

    May 2014 - Apr 2016

  • Microstrategy Developer

    Feb 2012 - Apr 2014

  • MicroStrategy Jr. Developer

    May 2010 - Feb 2012
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  Southport Services Group

  Sept 2016 - Jul 2017

  MicroStrategy Sr. Developer
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  Kasasa

  Sept 2017 - May 2024

  Business Intelligence Developer
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  Valor Education

  Jan 2023 - Apr 2023

  JV Girls Soccer Head Coach

  As a dedicated coach, I have honed my skills in developing players and creating a culture of excellence. My experience coaching the JV team at Valor North Austin has taught me the value of teamwork, discipline, and commitment, and I am proud to have helped my players achieve their personal bests both on and off the field. Through my leadership, I have instilled a love for the game in my players, and have seen firsthand the positive impact that sports can have on young lives. With a passion for coaching and a commitment to excellence, I am excited to continue my journey as a coach and mentor. Show less

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  Valor Education

  Jan 2024 - Apr 2024

  Varsity Girls Soccer Head Coach
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  Spatial Front, Inc

  May 2024 - now

  MicroStrategy Architect Developer
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  Valor Education

  Jan 2025 - now

  Varsity Girls Soccer Head Coach