Olayide Shobowale

Experience

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  Amlyn Real Estate

  Feb 2014 - Jan 2016

  Personal Assitant/Customer Service Representative

  • Maintained effective records and administration by: Receiving and screening office calls and correspondence, responded to routine telephone inquiries; forwarded calls to appropriate party where necessary.• Prepared reports by gathering and organizing data.• Ensured staff performed their duties according to company’s policy. Compiling and keeping up-to-date contact details of corporate tenants. • Kept a diary of future activities and also a record of organizations’activities.• Ensured the notice of a meeting is given and copies of the agenda are prepared.• Taking minutes at meetings, circulate approved minutes and I also checked that agreed actions are carried out.• Responded to all committee correspondences, filing of received correspondences and copies of replies sent.• Acted as a custodian of the Organizations’ governing document.• Dealt with tenancy and leaseholders matters including sending reminders for due rent and service charge.• Undertook regular estate tours and acted on items identified in order to ensure that areas are kept clean and tidy and that landscaped areas and gardens are properly maintained including identifying the need for improvements• Made solicited and unsolicited visits to tenants’ apartments and took note of any complaints and ensured they were fixed to the clients’ satisfaction. Show less

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  Ford Motors- Coscharis Group

  Jan 2016 - Oct 2017

  Service Advisor

  • Made use of reporting and booking software to book customer’s vehicles for repair and service.• Ensured timely appointment reminders are sent to customer’s with the use of emails and phone calls.• With clear understanding of customer’s problems, I made use of excel sheet to categorize and document customer’s complaints.• Receiving of customers’ vehicles, inspecting/taking inventory and complaints.• Creating an electronic job card containing customer’s car complaint and sending it to the workshop, and closing of job card after repair/service is done.• Giving of status report/feedback to customers via telephone calls and emails.• Prepared invoice and communicated it to customers’, and also liaised with the account department on payments made by the customers’ before vehicles are released.• Ensured complaints are entered into complaints forms and logs and followed up effectively with customers and workshop until customer is satisfied.• In charge of Post Service Follow up calls to customers to ensure they are satisfied with our services, and the least satisfied customers’ with concerns are promptly attended to and the details are entered into the Complaint log.• Managed Ford customer’s database with the use of an Excel sheet.• Sending first/routine maintenance Service Reminders to customers through the use emails.• Carried out technical campaigns through the use of Sales force.• Made weekly reports on the status of vehicles with the use of Excel sheet. Show less

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  Amazon

  Aug 2022 - now

  Human Resources Associate Partner