Bekah Lynch

Experience

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  Guest Services, Inc.

  Jan 2009 - Oct 2018

  District Manager

  - Supervise 6 facilities throughout Massachusetts- Manage operations for a $2.3M business- Interview, hire and schedule up to 250 employees yearly- Create training paths and train employees- Develop operational plans, policies, and job descriptions- Coordinate programming, and customer and staff events- Create, coordinate and supervise internships- Responsible for funds, management of budgets and expenses- Supervise rentals, sales, reporting, and inventories- Ensure facilities and equipment are clean, organized, safe, and inspected- Primary contact for all customer and staff related issues- Inspect potential sites and open new locations- Compose, review, and edit documents and emails for senior managers- Organize and maintain local partnerships- Experience with marketing and promotional tasks- Primary contact for all HR employee related inquires and issues- Experience with time cards and payroll- Coordinate all opening and closing procedures- Provide excellent customer service Show less

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  Town of Upton

  Apr 2011 - Jan 2014

  Lifeguard/Swim Instructor

  - Maintain a safe environment on and off the water- Provide rescues and assists as necessary- Open and close public swim location- Provide group swimming lessons to children ages 5-14

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  Christendom College

  Jan 2015 - Dec 2015

  Receptionist

  - Assist guests with information about the campus and school- Answer and direct phone calls for faculty and staff- Complete projects around the office- Work school events - Provide excellent customer service

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  Harris Teeter

  Apr 2019 - Oct 2019

  Customer Service Manager

  - Supervise and schedule up to 120 employees- Manage front end, accounting office and audits- Preform opening and closing procedures- Provide feedback and documentation of employee behavior- Interview, hire and train new employees- Provide exceptional customer service and resolve issuesLeft due to a Military move

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  Care.com

  Nov 2019 - Jan 2023

  Tutor/Nanny

  - Work with 6+ families to aid in childcare and tutoring Monday-Friday.- Provide transportation to and from school and activities

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  Enlightened Learning, LLC

  Mar 2020 - now

  Business Manager

  - Manage all business operations - Track all budgets, financials and expenses- Responsible for all marketing tasks- Responsible for all client acquisition- Primary contact with local businesses and Charter schools- Responsible for scheduling all instructors and clients- Responsible for recruiting, hiring, training and payroll