Melissa Donehue

Experience

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  Nipro Medical Corporation

  Feb 2011 - Jan 2012

  Operations Coordinator - Import/Export Coordinator

  Successfully implemented switch from AS400 inventory system to SAP Inventory Management system, trained our Memphis staff and created user manuals.Used SAP system to move and allocate shipmentsSorted, checked, verified, recorded, examined and rotated incoming and outgoing shipmentsMaintained adequate inventory levels to meet the orders from our customers through daily monitoring of inventoryMaintained proper documentation for medical supplies manufactured internationallyAdhered to all environmental, health, safety rules and regulationsAssisted with continuous improvement efforts per company guidelinesReceived and Processed all incoming and outgoing freight through SAP management systemUpdated invoices and purchase orders Show less

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  American Contract Bridge League - ACBL

  Jan 2012 - Sept 2014

  IT Business Analyst

  Successfully designed and implemented Infor Client Link in less than 6 months so that HQ staff could have data at their fingertips Data mining, research and analysis of critical statistical information and trends that are imperative to growth of our membership base Develop metrics and analytics used to measure and monitor performance statistics and initiatives of our bridge clubs and individual members in the ACBL organization Developed and maintained business intelligence software (Infor Clint Link, AS400, Microsoft Office) as well as documentation for end users and technical staff Creates and maintains end user training programs and training manuals Creates views, queries, reports, charts, graphs and dashboards that empower the user community to find relevant data pertaining to individual units/departments Acts as a liaison between the IT Department, Executive Branch and individual business units/end users Works with Business Intelligence software to organize and present data to support executive and departmental decision making Show less

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  Maverick Consulting - F&B Consulting

  Jun 2014 - Jul 2022

  F&B Consultant & Management

  Food and Beverage Consulting for small to medium size restaurants bar and hotels. Consult with every thing from design, start up, operations management, process improvement, cost cutting and menu analysis, menu building.Run initial financial analysis to marketing

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  Hampton Inn and Suites

  Sept 2014 - Apr 2016

  Reservations Manager/ Sales Administrator

  Assists all departments in obtaining guest satisfaction by performing clerical and administrative duties related to sales, reservations and front desk. Utilizing various software programs including OnQ and R&I as well as all Microsoft Office products.Promote brand specific marketing strategy and promotions and help assign reservations based on guest preferences and availability.Provide accurate information regarding availability, accommodation types, rates, transportation to and from hotel. Direct guest to local tour agencies and attractions that would best suit their needs.Handle individual reservations. Ensure all arrangements, including upgrades are handled properly, coordinating with other departments through oral and written communication.Organize, file, and retrieve documents, in compliance in appropriate binders in order to maintain essential records used in department operations. Show less

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  The Boiling Point

  Apr 2016 - Apr 2017

  Banquet & Bar Manager

  Coordinated on-site and off-site banquets, parties and caterings. Handled inventory and food cost/ordering for events.Worked with clients on menu design, lay out and every aspect of the planning process.Managed the restaurant bar, scheduled employees, ordered beer, wine and liquor and kept inventories.Worked with beverage reps to set up beer and wine tasting and promos.Server and bartender for the restaurant when needed, as well as banquets

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  The Filling Station Bar & Grille

  May 2017 - Oct 2018

  Operations Manager

  Effectively managed the restaurant in owner’s absence. Tracked inventory levels and ordered to par accordingly for BOH, FOH, beer and liquor. Supervised deliveries, checked in inventory and reviewed invoices for accuracy.Supervise 20-25 FOH and BOH employeesOpening and closing duties, reconciled cash flows, ran sales reports, settled batches, made deposits and handled petty cash pay outs to vendors as needed. Sent detailed manager reports to our owners daily.Consistently monitored daily revenues to maintain profitability and processed bi-weekly payrollImproved bar guest engagement by delivering exceptional service while managing the bar and restaurant and tending to all guests needs. Built a high repertoire with guests and built a large repeat customer base.Promoted upcoming bar events, sports events and weekly specials, and worked with beer and liquor reps to promote specialty items.Booked, led and coordinated special events and private parties Show less

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  The Peabody Hotel

  Sept 2017 - Aug 2018

  Lobby Bar Server

  Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Demonstrated genuine hospitality while greeting and establishing rapport with the guest and delivering exceptional dining experiences Guided guest through menu selections while demonstrating thorough knowledge of the food, beverages and ingredientsBe familiar with all hotel services/features in order to respond to guest inquiries accurately.Resolve guest complaints, ensuring guest satisfaction. Show less

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  Hilton Garden Inn

  Jul 2018 - Jan 2019

  Director Of Food And Beverage - Interim

  Day to day operations of all Food & Beverage Outlets of hotel, restaurant and bar.Increased guest satisfaction ten-fold and brought above brand standards for first time in 5 yearsImplemented new inventory management and par levelsReduced food cost from 46% to 28.6% by controlling waste and effectiviely managing inventoryReduced labor cost by reducing unnecessary shifts and overtimeHired, trained, and managed FOH and BOH staff, implemented new training program and steps of service program.Created new menu, menu pricing and tiered pricing for liquorIncreased bar sales 70% by offering specials and marketing, especially local cradt beersIncreased SALT scores to highest level in 5 years Show less

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  B.B. King Blues Club & Grill

  Dec 2018 - Jul 2022

  Operations Manager