Joel Teel

Experience

• 

  Paragon Atlantic

  Jan 2003 - Jan 2006

  Head of Customer Support

  -Front line support for both customers and sales regarding the status of jobs, pricing and availability of parts, pumps, servos, and electronics. -Ran daily reports and ensured all paperwork was collated and filed daily.-Adopted a human-centric approach to customer interaction. -Trained customer service -Searched for pricing on parts for repair.

• 

  Dell

  Jan 2006 - Jan 2012

  As DCPS L2:-Configure VMware Networking Configurations using vCenter and vCloud DirectorTroubleshoot, Deploy and Maintain VMs.-Write process for future troubleshooting.-Aid customers with Site-to-Site VPN, Fenced vs Unfenced vApp configurations, as well as Firewall configurations through the cloud.-Mentor L1s regarding difficult issuesL1 Queue Manager:-Manage remote team, facilitate a flexible work solution that still allows for a happier work/life balance.-Monitor the case volume and search for trends.-Ensure customers calls, chats, emails, and social media requests are being acknowledged in a timely fashion and are being resolved within our service level agreement (SLA).-Create and document processes flows. Show less

  • Dell Cloud ProSupport L2 / L1 Queue Manager

    Jan 2011 - Jan 2012

  • Dell SaaS Support L1

    Jan 2010 - Jan 2011

  • Technical Solutions Analyst Level 1 Team Lead

    Jan 2006 - Jan 2010
• 

  VeriMed Pharmaceutical Technology

  Sept 2013 - Jun 2014

  IT Systems Architect / Administrator

  Leverage my experience to architect and manage a HIPAA compliant network and systems infrastructure.-Build Exchange 2013 environment on Windows Server 2008 R2-Install and maintain McKesson Enterprise RX utilizing ScriptPro dispensing machines and Pitney Bowes shipping.-Build Cloud ESXi Servers to host infrastructure.

• 

  VectorUSA

  Jun 2014 - Dec 2017

  Systems Engineer II

  Day to day duties include:- VM Deployments, (Server 2012 R2, Server 2008 R2, and any non-standard systems such as Cisco Prime Infrastructure from OVF) - VM Upgrades- Manage and Upgrade storage systems including: EMC VNX/CLARiiON and Data Domain.- Manage and Maintain Cisco UCS Chassis and Blades running ESX 5.1 and 5.5.- Configure Anti-affinity, DRS, and HA in VMware vSphere 5x cluster.- Integrate Disaster Recovery strategies including Server backups through Veeam / NetBackup to Data Domains and Data Domain Replication to DR Site. - Ensure recovery point objectives are met. - Respond to Trouble Tickets from the NOC, troubleshooting systems issues using tools such as PowerShell.- Manage Active Directory Users and Computers using Powershell Quest module.- Coordinate with Project Management to implement system upgrades, WSUS, and any other project requirements. - Review commissioning and decommissioning processes to ensure they are followed.- Verify Certificates and p12 keys are updated.- Assist with On-boarding new technicians with learning customer specific requirements, especially surrounding change management. Show less

• 

  Atlas Copco

  Dec 2017 - Mar 2024

  Manage and Support Infrastructure and Datacenter Systems, from Virtualization, Automation, and BUR.

  • Solutions Owner - Server Hosting

    May 2022 - Mar 2024

  • Infrastructure & Operations Specialist

    Dec 2017 - May 2022
• 

  Atlas Copco Group

  Mar 2024 - now

  IT Systems and Cloud Engineer