Joshua P.

Experience

• 

  Georges Brasserie

  Jul 2012 - Sept 2015

  Server

  • Cut food costs and simultaneously increased companyprofits by consistently guiding the clients’ diningexperience accurately, smoothly and in a timely manner• Boosted revenue of restaurant by matching customers withthe perfect wine or cocktail for their desired level ofexperience.• Produced a seamless customer experience by employingfast paced, high level multi-tasking and problem-solving skills• Raised quality of service, enhanced stakeholder satisfaction and increased sales through continuous professional development.• Ensured restaurant-wide standards of service through practicing a strong culture of teamwork• Drastically expedited personal and restaurant-wide work- flow by communicating efficiently and effectively with the chef, GM, teammates, and patrons• Strengthened company culture through consistently exhibiting a positive attitude, engaging in active listening and great execution• Reason for Leaving: Ownership was opening a newrestaurant (Kid Cashew) and I was hired to manage the opening Show less

• 

  Kid Cashew

  Sept 2015 - May 2016

  Assistant General Manager

  Restaurant Opening Manager• Minimized errors and improved consistency of quality of service by developing SOP• Facilitated the learning of key skills and abilities for job excellence through the creation of hiring and training plans• Maximized profits through assisting in development of Projected Profit and Loss based on Sales Mix• Satisfied customer needs by:Defining target market through customer analysis Enhancing product offering by developing wine and beverage program based on customer analysis• Ensured viability and profitability of beverage program by establishing and maintaining strong, positive relationships with vendors. Assistant General Manager• Created accountability and ensured consistent openings and closings through the development of checklists.• Ensured budget was met by:Developing and reviewing weekly payroll based on sales projectionsUsing QuickBooks to track income, sales and expenses by category to provide daily insight into costs and KPIs• Efficiently satisfied customer demand through conduction of inventory and ordering of products.• Unified company efforts in pursuit of goals and implementation of new policies by communicating effectively with all stakeholders.• Guaranteed smooth operation of restaurant by creating and modifying schedules for over 20 servers, server assistants and hosts• Ensured compliance with legal and regulatory requirements by maintaining confidentiality and security of all sensitive information from customers and employees.• Helped establish a strong brand by ensuring staff met high standards of cleanliness, appearance and service• Reason for Leaving: The opening of Kid Cashew was successfully executed and I decided to take advantage of an opportunity to grow with Bruce Moffett’s excellent team at Stagioni. Show less

• 

  Stagioni

  May 2016 - Jun 2017

  Server

  Fast paced, seasonal and upscale chef driven Italian restaurant by Bruce Moffett, James Beard nominee and Charlotte Restauranteur of the Year 2009• Cut food costs and simultaneously increased companyprofits by consistently guiding the clients’ diningexperience accurately, smoothly and in a timely manner• Boosted revenue of restaurant by matching customers withthe perfect wine or cocktail for their desired level ofexperience.• Produced a seamless customer experience by employingfast paced, high level multi-tasking and problem-solving skills• Raised quality of service, enhanced stakeholder satisfaction and increased sales through continuous professional development.• Ensured restaurant-wide standards of service through practicing a strong culture of teamwork• Drastically expedited personal and restaurant-wide work- flow by communicating efficiently and effectively with the chef, GM, teammates, and patrons• Strengthened company culture through consistently exhibiting a positive attitude, engaging in active listening and great execution• Reason for Leaving: Girlfriend accepted full scholarship for a PhD in History at Vanderbilt Show less

• 

  Business Marketer LLC

  Jun 2017 - now

  Full Stack Developer & Digital Marketer

  • Designed, developed & maintained multiple websites using JavaScript, HTML,CSS, React, Node.js, Next.js, PHP & WordPress.• Implemented RESTful APIs• Utilized version control systems like Git for efficient code management andcollaboration.• Conducted thorough testing of websites to identify and fix bugs, ensuringhigh-quality user experiences.• Collaborated with clients to define project requirements and deliverables,resulting in improved project outcomes.• Integrated Third Party API's like MailChimp, SendGrid, MapBox & more toimprove UX and achieve site goals.• Optimized websites for maximum speed & SEO• Implemented Google Tag Manager, Google Analytics, Facebook Pixels, TikTok Pixels & more for analytics tracking.• Execute Google Ads campaigns and Facebook Ads campaigns Show less