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Syed Shah

Syed Shah

Customer Advisor

Followers of Syed Shah2000 followers
location of Syed ShahHyderabad, Telangana, India

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  • Timeline

  • About me

    Cloud Marketing Sr Associate @ Google | Digital Marketing, Compliance

  • Education

    • Osmania University

      2016 - 2019
      Bachelor of Business Administration - BBA Accounting and Finance

    • International Indian School, Dammam

      2002 - 2015
      Intermediate Marketing, Economics, Commerce

    • Deccan College Of Engineering And Technology

      2021 - 2022
      Master of Business Administration - MBA Management Information Systems, General

  • Experience

    • Conneqt Business Solutions

      Jan 2019 - Oct 2019
      Customer Advisor

      Communicating with clients and customers regarding issues in the product through E-mails and outbound calls.

    • Amazon

      Oct 2019 - Feb 2020
      Transportation Specialist (ROC)

      Continual, tactical communication with external and internal customers.Scheduling inbound loads to Amazon facilities.Scheduling appointments for 3rd party facilities (3PL).Scheduling loads according to vendor operating hours.Handling cases regarding carrier discrepancies.

    • Amazon

      Jun 2020 - Nov 2020
      ERC Sr. Associate (HRS)

      Continual, tactical communication with Amazon employees throughout North America.Creating tickets for Amazon employees.Assisting employees with their pay, attendance, benefits, accommodations, disabilities, ethical relations and all other HR related queries.Handling cases regarding employee faced discrepancies.

    • Amazon

      Jun 2021 - Jun 2022
      Transaction Risk Investigator (TRMS)

      Wide range of duties related to InvestigationsEliminating online e-commerce risksProtecting customers from account take overs.Avoiding transactions from leaked credit cards

    • Google Operations Center

      Sept 2022 - now

      Continuous communication with Google advertisers through chat, email and call.Handling escalation cases as a supervisor/manager. Ensuring compliance of ads with Google Policies.Assisting advertisers with their Digital Marketing CampaignsStriving for customer satisfaction on every case.Providing resolution to advertisers within TAT.

      • Cloud Marketing and Research Senior Associate

        Jun 2023 - now

      • Digital Media Sr Associate

        Sept 2022 - Jun 2023

  • Licenses & Certifications

    • Amazon Security

      Amazon
      Jun 2021