Heather Ellison

Experience

• 

  Bladder and Bowel Foundation

  May 2007 - now

  Support Services Manager

  DATABASE DEVELOPMENT• Created new page layouts, added fields. • Established training programme and comprehensive guidance notes for office staff and remote clinical helpline team. • Created reports for all the charities activities.CLINICAL HELPLINE• Managed 12 helpline nurses who gave advice to 3000 callers per annum.• Planned and facilitated 2 clinical study days each year.• Established a newsletter to encourage best practice and to share CPD. • Audit via Salesforce database and Synety portal GENERAL• Administration support of the charities major sponsors of the Over Active Bladder (OAB) Campaign, specifically dealing the mailing of campaigns and any emerging complaints from their dedicated call-centre • Building relationships and working in collaboration with CEO, Board of Trustees, Campaign Consultant, Mailing House, Call Centre, Helpline, Office Staff, Supporters Corporate and Individual Supporters, Health Professionals, Associated Groups.• Interviewee for 4 BBC local radio broadcasts promoting the charity’s services. Show less