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Mark Morgan

Mark Morgan

Followers of Mark Morgan175 followers
location of Mark MorganGreenock, Scotland, United Kingdom

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  • Timeline

  • About me

    Assistant Front Office Manager at Hotel Indigo Glasgow

  • Education

    • St Columba's School, Kilmacolm

      2013 - 2020

      Activities and Societies: Senior Public Speaking

  • Experience

    • Hotel Indigo Glasgow

      Jul 2021 - now

      Assisting the Front Office Manager with the day to day running of the Reception team. Creating Rotas, gaining familiarity with back office procedures, (banking, IHG Rewards Nights payoffs to the PMS etc.) and undertaking night shift cover to better understand the role of the Nights staff and how that complements Day shifts. Taking over the day-to-day running of the department while the Front Office Manager was on Paternity leave. Experience with Opera PMS and providing a warm and efficient check-in check-out for guests. Assisting with group enquiries, including updating rooming lists and liaising with Tour Managers to ensure the needs of each individual group are met. As part of this role, I also work to ensure any guest complaints are dealt with efficiently in order to keep guest satisfaction. Duty Manager experience has allowed me to develop my complaint handling skills and also to ensure the Hotel operates safely.

      • Assistant Front Office Manager

        Aug 2024 - now

      • Front Office Supervisor

        Oct 2022 - Aug 2024

      • Guest Service Agent

        Jul 2021 - Oct 2022

  • Licenses & Certifications

    • Level 3 - First Aid at Work

      Your First Aid Safety Training
      Jul 2022

  • Honors & Awards

    • Awarded to Mark Morgan
      People Management - Supervisory Scholarship HIT Scotland Feb 2024 I was absolutely delighted to have been awarded a scholarship from HIT Scotland to help teach me the skills needed to better my supervisory skills and help move into my first management position. Now that the course is over, I am equipped with the toolkits and methods I need to not only better myself, but to improve my teams, and drive engagment to empower the team to do the right thing every day.
    • Awarded to Mark Morgan
      Scottish Public Speaking Champion Rotary Club of Scotland Mar 2020 Winner of the Rotary Club for Britain's Youth Public Speaking Regional Championships, delivering a speech about the importance of Languages within our society, and how they will become more important as our world becomes more connected

  • Volunteer Experience

    • Fundraising Assistant

      Issued by ScotsERVS on Jun 2017
      ScotsERVSAssociated with Mark Morgan