Richard Lai, P.Eng

Experience

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  Technology House Inc.

  Aug 2000 - Aug 2001

  Systems Engineer

  • Developed and implemented leading edge business integration and wireless applications to increase the capability and efficiency of investment banking resources• Analyzed, designed, implemented and tested software solutions for major US financial institutions and investment bank clients including Wells Fargo, Bear Stearns and Morgan Stanley • Led and managed the design of advanced user interfaces for RIM Blackberry and Palm • Applied inclusiveness, collaboration and communication skills by working with an international development team Show less

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  IBM Global Business Services

  Sept 2001 - Oct 2010

  Business Consultant/Solutions and Services Sales

  ● Expertise in over 20 projects for a variety of industries including Telecom and Technology with a primary focus on Financial Services● Led the development and refinement of proposals by working with senior Delivery Managers, Technical Solution Managers, Project Managers and Sales Executives to grow IBM Financial Services Application Management Services business by over $33M● Produced and presented a winning proposal for the design and implementation phase of a Financial Services application development project worth over $400K● Led the opportunity qualification for several winning proposals owing relationship with client stakeholders in various levels of management to positively impact the client's perception of IBM and ensure the capability awareness for solution development● Implemented deep subject matter expertise with outsourcing migration projects and contributed to intellectual capital across the portfolio as well as other outsourcing projects in other industries. Defined strategy and applied financial industry knowledge around regulatory requirements such as Basel and support, maintenance and QA processes for critical financial reporting applications Show less

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  GE Grid Solutions

  Oct 2010 - now

  Senior Product Manager

  ● Globally own, evangelize and manage the vision, product plan, customer relationships and revenue growth for three diverse product portfolios (Energy/Power Quality Meters, Software, Electromechanical Relays) with over 50 product offerings and tens of millions of dollars in annual revenues. ● Developed and executed an innovative global growth strategy by increasing salesforce mindshare and targeting specific value chain customers which resulted in the expansion of multi-million dollar product lines by up to 56%. ● Drove sales leadership and technical expertise on over 25 international sales proposals with up to $3M of revenue opportunity managing and developing sales proposals leading sourcing, pricing and manufacturing strategies and management of global utility and industrial customer relationships. ● Led a diverse globally matrixed team of Technology, Manufacturing, Marketing Communications, Sales and Sourcing resources launching over 20 major new product releases with limited funding from voice of customer/conceptualization to commercialization, sales strategy and training and specification sales.● Revolutionized the traditional marketing GE products by combining multiple products to create a targeted system solution of industrial vertical offerings to solve key customer issues, increase business value and better retain customers.● Transformed key business operations by establishing key business policies and best practices for numerous organizations including Product Management, Sales, Marketing Communications and Pricing. Show less