Muhammad Sohail

Experience

• 

  FARIYA Networks (Pvt.) Ltd.

  May 2013 - Jan 2014

  Customer Support Officer

  • Monitored network using various monitoring tools, ensuring proactive issue identification and resolution.• Conducted pre-sales demos and provided post-sales support, enhancing customer satisfaction.• Deployed and managed Cisco switches and routers, troubleshooting network connectivity issues, and conducting comprehensive tests for optimal performance.

• 

  J. Junaid Jamshed Private Limited

  Feb 2014 - Aug 2015

  IT Executive

  • Resolved system administration and internet connectivity issues promptly, ensuring uninterrupted operations.• Troubleshot Fiber Optic cable and Media converter faults, enhancing network reliability.• Successfully managed VOIP implementation, configuring IP Phones and cameras for optimal performance.• Provided comprehensive desktop support, managed network resources, and established P2P connectivity for efficient data sharing between locations.

• 

  METRO Pakistan (Pvt) Limited

  Sept 2015 - now

  • Designed, implemented, and managed secure, efficient, and optimized network and telecom infrastructures for seamless organizational performance.• Led various IT projects for infrastructure upgrades, migrations, and new installations, proactively monitored network performance and adjusted where necessary.• Diagnosed and ensured swift resolution of network and telecom issues for 15 locations nationwide, minimizing downtime and ensuring smooth operations.• Managed Office 365 services, ensuring effective provisioning and deprovisioning of accounts, licenses, and MS Teams for over 2,000 fulltime employees.• Managed vendors and successfully negotiated groundbreaking contracts with network service providers, securing unprecedented rates and achieving a milestone 50% discount, a first in the organization's history.• Implemented best practices and standards and developed policies for infrastructure.• Collaborated with cross-functional teams, aligning network infrastructure with organizational strategy.• Led a team, setting goals, providing feedback, and ensuring everyone met or exceeded performance expectations. Show less • Successfully deployed MPOS (Metro Point of Sale) Project, ensuring secure and efficient transaction processing.• Managed and optimized local and wide area data and voice networks, ensuring reliable access to network assets.• Led planning, installation, setup, and support of network systems, ensuring seamless operations.• Implemented proactive network/telecom internal audits, compliance monitoring, and enhanced security measures, contributing to a resilient and secure IT infrastructure. Show less

  • Manager IT Network & Telecom (IT Security Officer)

    Jan 2023 - now

  • IT Network & Telecom Specialist (IT Security Officer)

    Apr 2018 - Dec 2022

  • Supervisor IT Support

    Sept 2015 - Mar 2018