Aparna Pagadala

Experience

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  Infosys

  Nov 2008 - now

  Lead-Quality Assurance

  • Monthly review with delivery managers to highlight engagement specific risks, project health report, actions specific to poor customer feedback/complaint.• Distribute the process compliance report to appropriate stakeholders on monthly basis.• Identify , implement and track necessary metrics such as  Requirements Volatility/stability Index Test Efficiency Defect Acceptance/Rejection Rate Test case Execution productivity Test Coverage Schedule/Effort variance Performance test Efficiency Performance Severity Index Change request SLA compliance Code review/document Defect Density • Co-ordinate and represent for the unit during external audits ISO 9001:2008/ ISO 27001/PCI DSS/ SSAE 16/ISAE 3402/AT 801.• Initiate and drive defect prevention initiatives, defect triage meetings to ensure all system testing defects tracked to closure.• Persuaded higher management for arrangement of release management team and there by addressing challenges around delivery functioning and secure releases to production environment.• Provide subject matter expert knowledge on Quality Assurance best practices to Product development/support, system testing and Release Management teams.• Reviewing and updating the QMS documents for the unit on annual basis.• Educating teams on Agile practices and accomplishing Agile driven approach for product releases.• Reviewing and providing inputs/suggest changes to requirement’s specification and BCP documents. • Demonstrated ability to proactively solve inter operational problems between multiple teams in the Unit.• Identify overall QA milestones, external milestones, dependencies, issues, risks and assumptions.• Identify needs for implementing new processes and analyze project trends to improve and optimize existing processes. • Provide specific training, coaching, direction and mentoring to the QA team comprises of 4-5 people.• Set performance goals and conduct reviews. Show less

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  Sasken

  Dec 2008 - May 2010

  SQE on contract basis

  • Conduct monthly tracking and reporting on periodic audits issues, customer complaints, customer feedback analysis & assessments of the software development organization.• Implementing from scratch level to the final review.• Performance of Software Quality Assurance activities for Telecommunication and Mobile Phone Software development.• Monitoring the Quality goals set for the project and attaining these goals based on the organizational baselines.• Process and Project documents reviews, facilitation of formal technical reviews• Prerelease management process.• Milestone reviews at defined phases of the project & Driving Continuous Improvement, Defect Prevention.• Performing compliance verification of project defined processes by measuring product related metrics and implementing process improvement methods using QC tools.• Root Cause Analysis for deviations from Quality, Technical and Milestone goals.• Reporting the outcome of the analysis to Project Teams in Program reviews on a weekly basis.• Project status reporting through weekly and monthly dashboard.• Post project analysis of the project for key learning and for continuous improvement.• Facilitating Flash Delivery dashboard for various BU.• Initiating C-SAT for Various BU.• Developed status reporting mechanisms for Agile projects and implemented Process Improvement measures. Show less