Aditya Pramanik

Experience

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  The Leela Kempinski, Kovalam

  Jan 2008 - Jun 2009

  Assistant Manager Front Office

  • Ensured smooth and efficient running of the Hotel operation, ensured that all hotel guests and visitors receive the optimum level of service and care at all times- Handled large volumes of conference groups from arrival to departure and assisted in billing procedures- Formulated weekend special and summer room packages for Loyalty Club MembersAchievement Highlight:-- Handled the Club level rooms of high profile & high net-worth guests like Sir Richard Branson to the Royal family of the Middle East Show less

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  Trident Hilton (Gurgaon)

  Apr 2009 - Jul 2018

  Senior Front Office Executive

  • Provided supervision, business direction and leadership by bridging the gap between mid-management & junior associates to increase customer loyalty Operations:-- Interfaced with large MNC accounts, travel company’s(DMC) & OTA’s- Collaborated with team agents to understand guests queries, provide solutions and pitch for reservations- Managed the safety & security of the database and internal systems, oversaw data entry and analysis- Conducted employee recruitment, trained new hires, coached & disciplined office staff monitored the efficiency and productivity of internal operating procedures and conducted status assessments Revenue Management & Room Reservations:-- Optimized pricing and inventory based upon historical data along with demand & market conditions- Achieved high levels of customer satisfaction through the customer life cycle from enquiry to stay- Worked closed with trade channels to collect information to establish a database of bookings and events on which the hotel sales strategy and future sales forecast would be based- Formulated and floated packages to maximize revenue & hotel guests spend keeping in mind competitive offerings and processes- Alleviate workloads on a regular basis by taking on responsibilities from the manager as well as assisting with staff projects Show less

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  Immense Hospitality

  Sept 2018 - Mar 2022

  Revenue Manager

  • Involved in price optimization, performing rate disparity on distribution channels and meta-engines, maximizing revenue using tools & increasing the digital foot-print on leading social channels.Built relationships with potential clients (mid-size to independent 5-star hotels) by resolving their service-related business issues to increase the volume of business & profitability1. Mapped client needs by providing Distribution, Revenue & Digital Marketing solutions & services to suit their business requirements2. Formulated revenue strategies & provide lead generation to key clients for business expansion 3. Performed audits, competitive analysis & performance review for our clients to ensuring growth & market penetration4. Developed strategic plans to close complex deals via visuals, presentations, meetings and price quotes5. Built, developed & managed the property brand leveraging productive business partnerships with key industry players like MMT, GoIbibo, Expedia, Hotels.com, Booking.com, HRS and few more Show less

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  Cordillera Hospitality Pvt Ltd

  Oct 2021 - now

  Chief Executive Officer