Christine Hoffmann

Experience

• 

  Cooper Bussmann

  Jul 1997 - May 2001

  Administrative Assistant Coordinator
• 

  BJC HealthCare

  Nov 2001 - Sept 2008

  Sr. IT Analyst

  - Provide customer resolution for IT issues to over 30,000 employees. - First time resolution rate over 85% for an average of 70 customer calls per day. - Regular duties include password resets, remote access to un-install and re-install programs and clean up internet use issues. - Escalated hardware problems to the correct departments- Trained new users on Remedy ITSM. Created and managed metrics measurements for department management as needed.

• 

  Saint Louis University

  Mar 2013 - Sept 2020

  Scholarship Coordinatoro Immersive learning of Blackbaud Award Management to move interested individual schools from a paper format to a digital software program.o Create training programs to introduce Blackbaud Award Management to the Saint Louis University population o Manage program to increase awards from $400,000 to $16 million in scholarship funds annually for the last six years, over 1,000 contracts.o Provided on-going support to all stakeholderso Engaged internal and external stakeholders in all areas of the University to increase adoption of the programo Increased thank you letter submissions for the last two consecutive years, from about 300 in 2018-2019 to over 1,600 in 2019-2020 school year.o Update scholarship database through annual cycle management and continuous program changeso Created metrics and tracked data for program implementation and enhancementsiModules Coordinatoro Create web event pages for marketing and registration o Manage over 100,000 alumni contact database records Advancement Division member during $500 Million campaign, which broke records for two consecutive years, with $98.7 Million in FY2018 and $119.4 Million in FY2019. Volunteered for 4 years on the Stewardship (Morale) Committee to value and celebrate our department and individual employee accomplishments Show less • Created and balanced annual budgets for several supervisors • Planned and executed single and multiple destination travel and meeting arrangements using Concur and other web tools• Met and communicated with alumni, donors, foundations and corporations to advance College mission• Worked with dean’s office, faculty, students and student organizations to analyze, evaluate and articulate goals in support of College mission and outcomes• Initiated processes to offer, review and award annual scholarships totalling up to $500,000• Researched and implemented new software for use in administrating scholarships • Skilled in Microsoft Office products, Banner, iModules, and Blackbaud Award Management Show less

  • Special Project Coordinator

    Jul 2017 - Sept 2020

  • Development Assistant

    Mar 2013 - Jul 2017
• 

  DCM Group

  Jul 2021 - Sept 2021

  Office Manager

  - Handled large volume of daily correspondence- Routed accounts payable and receivable invoices- Aggregated weekly deposits- General administrative duties such as supply orders and filing

• 

  Wagner Portrait Group

  Oct 2021 - Jan 2022

  Customer Service Representative

  - Provided positive customer experience both written and verbally, helping to resolve purchase issues for their school photos

• 

  GardaWorld Security Services

  Mar 2022 - Oct 2023

  Billing Analyst

  Create, send and/or upload invoices averaging about $12 million monthly.Answer about 20 emails daily with billing questionsCreate reports and work to resolve past due accounts.

• 

  GardaWorld

  Mar 2022 - Oct 2023

  Corporate Administrative Specialist

  Logistics and recognition

• 

  Amplified Planning

  Jun 2024 - Oct 2024

  Extern

  Online 8 week internship learning the different processes in a holistic financial plan. Each week we had interviews with at least 3 industry professionals on that weeks topic, as well as assignments in industry software programs to gain exposure and experience related to those topics. Worked in eMoney, Redtail, Morningstar, Asset Map and EncorEstates.

• 

  Navy Federal Credit Union

  Oct 2024 - now

  Member Services Representative

  Assisting clients with their financial needs and learning how to safeguard their future by making smart financial decisions early.