Andy Zhang

Experience

• 

  Yangtze River Pharmaceutical Group Pharmaceutical Co., Ltd.

  Jul 2013 - Oct 2014

  Information Technology Technical Support

  • Provided technical support and troubleshooting assistance to over 1000 customers (colleagues) throughvarious channels such as telephone, email, remote desktop, and onsite visits, ensuring timely resolution of their issues.• Implemented AD Domain services in the accounting department, managing and maintaining the services for over 150 computers.• Conducted training on the usage of Hikvision monitoring systems in the security department, equipping staff with the necessary knowledge and skills.• Ensured the continuous operation of SPC exchanges, printers, and projectors by performing regular maintenance and monitoring tasks.• Managed user rights for email accounts, instant messaging accounts (RTX system), and thin-client computers (Haiwei) to maintain security and access control.• Facilitated the construction of a wireless network environment, contributing to improved connectivity and convenience for users. Show less

• 

  Shanghai Fundrive Information Technology Co., LTD

  Oct 2014 - Oct 2018

  IT Technical Support / Navigation system tester

  • Delivered technical support and troubleshooting assistance to over 100 colleagues, both through emailand onsite, ensuring timely resolution of their issues.• Implemented AD Domain services within the company to achieve CMMI3 certification, ensuring secureand efficient user management and system administration.• Ensured the continuous operation of the SPC exchange, network switches, and firewalls by conductingregular maintenance and monitoring activities.• Established a virtual private network (VPN), subversion (SVN) repository, and Mantis bug tracker forthe company and colleagues, enabling secure remote access, version control, and efficient bug tracking.• Conducted training sessions to educate colleagues on the proper usage of VPN, SVN, and Mantis,ensuring they understand the functionalities and can effectively utilize these tools.• Developed a navigation software automation test tool using UIAutomator, enhancing the efficiencyof testing processes.• Created numerous command scripts to streamline testing procedures and improve overall efficiency.• Managed the quality of the navigation system by implementing rigorous testing and quality assurancemeasures.• Prepared navigation test plans and test cases for various projects, including Honda CRV, Wuling, andothers, ensuring comprehensive test coverage and accurate evaluation. Show less

• 

  EDAG ENGINEERING AND DESIGN (SHANGHAI) CO., LTD.

  Oct 2018 - May 2021

  Senior Test Engineer / KPM Manager

  • Conducted comprehensive testing of the automobile head unit's functionalities and features.• Managed and tracked all reported bugs, including those submitted by testers, customers, and otherstakeholders, using the KPM system.• Conducted statistical analysis on the status of bugs, tracking their progress, identifying trends, and providing insights for further improvement.• Developed an automated testing framework utilizing Appium and Selenium to enhance testingefficiency and effectiveness.• Collaborated with colleagues from Volkswagen (VW) and various providers to address and resolvebugs effectively.• Oversaw and managed the work tasks of the testing team, ensuring efficient and effective testingprocesses.• Conducted training sessions to educate team members on the usage of the KPM system and providedtraining on essential testing knowledge and methodologies. Show less

• 

  Leading Future Technology Group Co., Ltd

  May 2021 - May 2022

  Senior Test Automation Engineer

  • Collaborated with customers to debug E-shop APIs using tools such as Postman, Fiddler, andMeterSphere.• Managed and maintained the API Automatic Testing Framework using tools such as pytest and JMeter.• Conducted comprehensive testing of ERP and E-shop functionalities and workflows.• Oversaw and managed the quality assurance of APIs, E-shop, and ERP systems.• Collaborated with developers to resolve all submitted bugs using issue tracking tools such as Zendao and Jira.• Conducted data analysis of warehouse operations to gain insights and optimize processes. Show less