Renae Flores

Experience

• 

  Atria Assisted Living

  Aug 2003 - Jan 2005

  Certified Nurses Assistant

  • Cared for 90 Patients• Daily Charting for 90 Patients • Ordering Supplies• Medicine Distribution

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  Cottonwood Hospital

  Jan 2004 - Oct 2005

  Physical Therapy Aide

  • Provided therapy to 20+ Patients • Office and paperwork for therapists • Charting • Maintaining machines and equipment

• 

  United States Postal Service

  Oct 2005 - Jun 2011

  Data Entry Specialist

  • Dependability, punctuality, accuracy, high productivity and responsibility are vital to this job • Keyed thousands of pieces of mail daily• Translated images unreadable by machine• Performed hundreds of address changes a day

• 

  Granite School District

  Oct 2012 - Nov 2014

  • Helped kindergarten teacher with lesson plans• Instructing small groups of students• Supervising students inside the classroom• Involved in school events and organizations. • Tutored 30+ kids in Kindergarten through 2nd grade who were struggling with English• Helped them become proficient in reading and writing• Co-lead the schools reading program• Involved in school events and organizations

  • Teacher Assistant

    Jun 2013 - Nov 2014

  • Reading Tutor

    Oct 2012 - Jun 2013
• 

  United States Postal Service

  Jul 2018 - Nov 2020

  Data Entry Specialist

  • Dependability, punctuality, accuracy, high productivity and responsibility are vital to this job • Keyed thousands of pieces of mail daily• Translated images unreadable by machine• Performed hundreds of address changes a day

• 

  RizeNext Corp

  Dec 2020 - Sept 2023

  ·Co-created TechMoms Latinas·Oversaw multiple programs at Weber State and Salt Lake Community College·Worked with executive team on planning and communications·Logistics planning and on-site facilities management·Coordination with speakers, coaches, and mentors

  • Corporate Outreach

    Jun 2023 - Sept 2023

  • Program Manager

    Dec 2020 - Sept 2023
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  Degreed

  Jan 2021 - Feb 2023

  Technical Support Specialist

  · Solved 50-100 Client Company and User technical issues daily software, hardware, and process problems· Provided technical support using Jira, Zendesk, Datadog· Deep Knowledge of our product, quickly and thoroughly understand all updates · Organized communications between Clients, Management, Tier 2 Tech Support, Engineers, as well as any other members of our company who needed to understand customer issues and get them solved quickly ·Research, diagnose, troubleshoot and identify solutions to resolve system, process or experience issues for client companies and user·Followed standard procedures for proper escalation of unresolved issues to appropriate internal teams when out of scope·Explained technical information in clear terms to non-technical individuals to promote better understanding·Chair of Degreed’s DEIB Inclusion Award· Co-created a Wellness Program for the Technical Support Team Show less