Pratik Kumar

Experience

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  Infosys

  Oct 2013 - Dec 2018

  • Production support and maintenance of the application.• Development of the solution derived as per the requirement in OSM, AIA using XQuery, xmls core Java.• Deployment of the solution developed in both non-production and production environment.• Develop high quality code deliverable (Code configuration, Documentation), perform unit testing and performance testing of the system using SOAP UI.• Performance Tuning, Installation, Configuration, Infrastructure Maintenance, Support Operations Process. • Perform Automation and Optimization of production activities to reduce efforts and improve customer experience.• Creation of stubs, an internal response system to generate XML’s of desired format to enable end to end flow check internally.• Creating Reports, Dashboards and writing queries to perform quick search to simplify operation activities in SPLUNK.• Identify different issues/limitations in current implementation, liaise with different teams/interfaces for fixes.• Interactions with the vendors, clients and the business SMEs at various stages of production and development activities.• Managing the knowledge sharing sessions.• Transition of application to steady state.• Estimations for change requests, work allocation and resource management.• Perform various ITIL process such as Incident Management, Change Management and Problem Management to carry out operational activities.• Root Cause analysis and fixes in live production environment, interaction with stakeholders to clarify issues in order to ensure fixes are migrated to production in a timely manner with minimal or no production impact(adherence to SLA)• Core product upgrades for better performance of product. Show less

  • Senior System Engineer

    Oct 2015 - Dec 2018

  • System Engineer

    Oct 2013 - Oct 2015
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  Infosy Technologies Limited

  Dec 2018 - Feb 2020

  Technology Analyst

  *Development of the solution derived as per the requirement in OSM, AIA using XQuery, xmls core Java.*Deployment of the solution developed in both non-production and production environment.*Perform Automation and Optimization of the process to reduce efforts and improve customer experience.*Production support and maintenance of the application.*Perform various ITIL process such as Incident Management, Change Management and Problem Management to carry out operational activities.*Creating Reports and Dashboards in SPLUNK to simplify the BAU process and for monitoring.*Writing queries to fetch data, exceptions and track system performance to simplify operation activities in SPLUNK.*Creating alarms or alerts for proactive monitoring.*Root Cause analysis and fixes in live production environment, interaction with stakeholders to clarify issues in order to ensure fixes are migrated to production in a timely manner with minimal or no production impact (adherence to SLA) *Develop high quality code deliverable (Code configuration, Documentation), perform unit testing and performance testing of the system using SOAP UI.*Performance Tuning, Installation, Configuration, Infrastructure Maintenance, Support Operations Process. *Creation of stubs, an internal response system to generate XML’s of desired format to enable end to end flow check internally.*Identify different issues/limitations in current implementation, liaise with different teams/interfaces for fixes.*Face to face interactions with the vendors, clients and the business SMEs at various stages of production and development activities.*Managing the knowledge sharing sessions.*Transition of application to steady state.*Estimations for change requests, work allocation and resource management.*Core product upgrades for better performance of product. Show less

• 

  Genpact

  Feb 2020 - now

  Lead Consultant

  Currently working as a DevOps engineer for client GoldmanSachs where i am responsible to care of both support and enhancements.*Handling L3 production/Application Support.*Debugging and analysis of any technical issues. *Interacting with SMEs to know exact issues and resolving the issues within SLA.*Creating dashboards in Kibana to enhance monitoring and analysis.*Monitoring and analyzing the application infrastructure using Grafana.*Creating documents using Confluence.*Understanding the requirements and developing new enhancements using Java, JSON & Spring Boot.*Working on RESTFUL web services.*Scheduling the automated process using crontab or Goldman Sachs Procmon schedular.*Creating Shell scripts for automating manual process. *Transferring the developed code to UAT and perform unit testing.*Providing suggestions and solutions on improving application process.*Using JIRA and Jenkins tools for Continuous Integration and Continuous Delivery/Deployment.*Exposure on several Databases -Oracle SQL, Sybase, MySQL.*Providing knowledge Transfer to new joiners and create knowledge sharing sessions within team. Show less