Anna Golding

Experience

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  PHOENIX BEHAVIORAL SERVICES, INC

  Mar 2014 - Jan 2019

  Administrative Assistant

  ~Extensive experience working with a high-risk population~Maintaining a sense of organization and effectiveness ~Handling detailed paperwork, filing, and multitasking~Consulting with clientele to develop program-related goals

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  Agemark Senior Living

  May 2019 - Mar 2020

  Life Enrichment Assistant

  ~Collaborating with marketing team to host events for prospective residents. Development of leadership skills and ability to lead host large events and activities~Cultivating a lifestyle program to meet the needs of the aging population. Coordinating with the Life Enrichment Coordinator to meet the multi-dimensional needs of residents~Built long-lasting relationships with residents and their families. Many of whom educated me on the local, rural culture

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  Atria Senior Living

  May 2020 - Oct 2020

  Engage Life Program Instructor

  ~Providing social and emotional support during the peak of COVID-19 for residents (many who struggled to connect to family and friends)~Gained a sense of creativity while engineering safe and exciting activities while following pandemic regulations~Developed interpersonal relationships with residents and their families~Learned to work with the other staff members in unison due to the pandemic crisis, which helped develop camaraderie and crisis management

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  OpticsPlanet, Inc.

  Oct 2020 - Mar 2021

  Customer Care Specialist

  ~Building rapport and interpersonal relationships with the existing and potential customers~Cultivating creative solutions in difficult situations~Initiating negations and sales opportunities~Maintaining professionalism and etiquette with departments and partnerships

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  Columbia College

  Mar 2021 - now

  Academic Advisor II

  ~Establishing and building relationships with students, and providing high quality customer service ~Initiate outreach to prospects and students in regard to course selection and degree planning~Collaboration with advising team to create efficient and effective strategies