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Ramune Grigoniene

Ramune Grigoniene

Customer Service Specialist

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location of Ramune GrigonieneLithuania

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  • Timeline

  • About me

    Ticket Sales Manager at UAB Litcargus

  • Education

    • Vilniaus Kolegija/University of Applied Sciences

      1999 - 2003
      Bachelor's degree Registered Nursing/Registered Nurse

  • Experience

    • AirBaltic

      May 2008 - Sept 2009
      Customer Service Specialist

      Provide frontline customer service. Provide pre and post-sales support for private and corporate customers.

    • UAB Litcargus

      Jan 2010 - now

      Successful organization and supervision of ticketing department, to ensure adherence to quality standards, deadlines, and proper procedures.Develop, implement and update procedures, policies, and service standards.Train ticketing sales agents.Compile, and prepare reports, manuals, and other information required.Prepare and issue work schedules and duty assignments. Provide frontline customer service. Provide pre and post-sales support for private customers and travel agencies.

      • Ticket Sales Manager

        Jul 2011 - now

      • Ticket Agent

        Jan 2010 - Jun 2011

  • Licenses & Certifications

    • Amadeus Basic

      Amadeus IT Group
      Mar 2008
      View certificate certificate

    • Customer service. Change management

      TMD Partners
      Jun 2017

    • International English Language Testing System

      British Council
      Sept 2005
      View certificate certificate

    • Samba front office training

      Lufthansa
      Dec 2011

    • Situational Leadership

      Sėkmės laboratorija
      Apr 2014
      View certificate certificate

    • Ticketing refresher incl. EMD-TRFE

      Austrian Airlines
      Apr 2013